Larry Boswell Email and Phone Number

SAP Technical Master Data Specialist - Facilitate new water service installations by working with customers to determine availability of service. Coordinate with engineering, and field operations for installation of service lines, hydrants, and fire services. Coordinate with outside contractors to schedule service installation, apply for city permits, and communicate scheduling information to customers. Validate billing information and create new service data in customer information system (CRM, CR&B). Conduct account research and provide account resolutions. Key Projects:• Facilitate transition of core Center of Expertise (CoE) functions from state level to centralized CoE• Analyze existing process for installation of new water services and modify in order to gain efficiencies and improve customer satisfaction • Provide training to state operations for process changes related to centralization of new services

Performed a variety of advanced administration activities to support operations of the water treatment and distribution systems as well as field service operations in the Eastern Division states. Prepared and responded to data requests while executing work orders and service orders. Researched, compiled and updated information in various systems including CIS database (Orcom) and Microsoft Office (Access, Excel, Word). Compiled and reviewed essential reports on a daily/weekly/monthly basis. Served as department lead responsible for daily work allocation for Operations Support department. Key Projects:• Develop process for billing state hydrant meter and bulk water accounts to ensure revenue received in a timely manner • Maintain and monitor database for assigning daily work to Eastern Division Operations Support team

Managed IBM’s portfolio of printer products to ensure service excellence and customer satisfaction. Evaluated opportunities for maintenance on non-IBM printers in support of IBM’s Sales and Marketing teams. Identified items needed to support new products, i.e., parts, training and service documentation. Supported all phases of service delivery and assisted as needed. Interacted with field teams, National Duty Managers and others to support our printer maintenance portfolio. Engaged in customer complaint management. Tracked performance on assigned products to ensure profitability.

Managed a team of eight field technicians providing workload distribution coverage for a large service territory. Trained new field technicians, tracked skills and certification requirements for the Point of Sales team responsible for break fix maintenance on complete store systems including controllers, cash registers and attached equipment (printers, scanner-scales, hubs, routers, desktop pc’s, etc.), as well as new store installations and store upgrades. Demonstrated expert skills in hardware repair and parts inventory management including organization of parts records, van stocking levels and inventory accuracy, parts ordering and parts returns

Executed a full workload of technical services for IBM customers with complete responsibility for customer satisfaction. Performed complex problem determination and repair activities using onsite diagnostics, service documentation and other service aids available. Made necessary repairs and/or parts replacements, verified correct operation and communicated repairs to customer. Services were performed in a high volume environment with ready access to maintenance parts.