• Lead and managed a team of Instructional Designers and Videographers responsible for creating Product & Services training for 1600 stores. • Created a blended learning approach - materials included: 2-minute Quick Hit Videos, Job Aids, Quick Reference Guides, Certifications, as well as eLearning Modules and surveys to measure Training Effectiveness.• Accredited Insights Discovery Facilitator. Insights Discovery is a psychometric tool that uses a simple model to help… Show more • Lead and managed a team of Instructional Designers and Videographers responsible for creating Product & Services training for 1600 stores. • Created a blended learning approach - materials included: 2-minute Quick Hit Videos, Job Aids, Quick Reference Guides, Certifications, as well as eLearning Modules and surveys to measure Training Effectiveness.• Accredited Insights Discovery Facilitator. Insights Discovery is a psychometric tool that uses a simple model to help individuals understand their personality first, then learn to identify other's personalities with the goal of developing interpersonal skills, improving communication skills and creating better personal and professional relationships.• Additional Facilitation Specialties include: Change Management, Leadership Development, Difficult Conversations, Communication, Conflict Management, Delegation, Customer Service, Coaching and Advanced Selling Skills.Technical Skills:PeopleSoft, JDA Workforce Management, SumTotal Learning Management System and Information Mapping, Adobe Acrobat, Smartsheets, InDesign, and Microsoft Office Show less

Managed a team of 8 managers, engineers, and analysts, responsible for day-to-day Store communication re: new initiatives, store operation, and customer experience. Own the Store Portal - web-based communication vehicle used to inform stores and measure compliance.Manage creation of SOP for 1200+ stores, which include areas of store systems, customer service and internal organizational controls. Responsible for ongoing innovation and process improvements to streamline workflow and… Show more Managed a team of 8 managers, engineers, and analysts, responsible for day-to-day Store communication re: new initiatives, store operation, and customer experience. Own the Store Portal - web-based communication vehicle used to inform stores and measure compliance.Manage creation of SOP for 1200+ stores, which include areas of store systems, customer service and internal organizational controls. Responsible for ongoing innovation and process improvements to streamline workflow and productivity. Collaborate with key business owners at all levels and areas of the organization, to create new programs that will deliver on the company financial goals.Create business cases for new technology, system development, reporting, auditing tools, and third-party software, which provide sufficient level of IRR and ROI, for approval by Executive Committee. Manage time studies of new initiatives, equipment usage, and procedural changes conducted by our Industrial Engineer.Held other positions within the company prior to 1999. Show less