Record Retrieval Specialist
CurrentFollow up with different facilities asking for status updates on medical, billing, & radiology film legal record requests for upcoming trial cases.Update tracking notes in MR8 and Record Trak databases documenting various stages of retrieval process.Create web search to find alternate facility locations that be used for follow up calls.Log in new legal record requests and download completed records from various record portal sites.Make credit card and fee check payments to facilities for completed records, & forward the records to our record retrieval team.Follow up with courier processors for status updates on hand served subpoena requests and notary/pickup requests.Respond to custodian emails regarding status of the request or helping to resolve any issue to acquire the records.