Oversee the Office of Information Technology (OIT), Infrastructure Services Division (ISD), Server group.

This role includes working for large public sector client and service provider. Responsibilities include:• Consultation for Governance and Compliance for PCI, HIPAA/HITRUST, NIST, and SOC 2.• Creating and updating policies and procedures for vulnerability management program.• Coordination of meetings with Business Unit technical representation to ensure proper collection of scoping information of client assets.• Assisted security team with onboarding process of new clients to vulnerability managementplatform.• Worked with business security leadership to create training documentation for onboarding of business units to vulnerability scanning platform.

• Vulnerability management, risk analysis, risk scoring, and facilitation of defect remediation to reduce risk for Live Nation. Oversee and direct the tracking of security defects that are identified by the corporation’s vulnerability scanners (e.g., Tenable or Qualys), third party sources and self-discovery.• Actively work in all aspects of the day-to-day Cyber Risk Management department activities, budgeting, mentoring staff, solving defect resolution problems, and updating leadership on overall security risks. Approve hiring, orchestrate and evaluate the work of four direct reports, including: two Security Engineers and two Software Developers. Coordinate weekly meetings with the Cyber Risk Management team to discuss current goals, issues, and training needs. Complete weekly one-on-one performance reviews with staff.• Build and oversee new ASV attestation process to ensure that Quarterly PCI (Payment Card Industry) ASV attestations are submitted within timelines, which includes collaborating with global technology teams to remediate any defects that could lead to attestation failure. Work with the Payment & Security Governance (PSG) team in completing annual PCI DSS audits, which are tested by independent QSAs (Qualified Security Assessor) for attestation. Collaborate with the IT Internal Audit team to provide evidence for Sarbanes-Oxley compliance. Work with Incident Response team in tracking and remediating risks.• Manage proprietary defect management system that provides the corporation with information on asset system defects, risk analysis and risk scoring using NIST concepts. Work with Cyber Risk developers to create reporting metrics using Domo business intelligence and Python scripting to track and manage risk management and resolution tickets within Atlassian Jira queues. Create risk management training for corporate technology teams and coordinate virtual training sessions with the technology and information security teams.

• This all-encompassing responsibility entails: overseeing and directing the installation, maintenance, and upgrade of the connectivity and network configuration of not only all servers and operating systems at all locations, but also a global timekeeping system, call recording and monitoring platforms, and various desktop and related IT equipment for 1100+ users.• As a proactive-thinking Global Contact Center Director of IT actively aware of and involved in all aspects of daily IT department operations, including: budgeting, end-user relations, workflow scheduling, staff mentoring, and problem solving, consistently demonstrating an ability to coordinate people, services, materials, and deadlines ensuring superior quality work and exceptional IT service while maintaining cost-effective measures for Ticketmaster. • Approve the hiring of, orchestrate, and evaluate the work of seven direct reports, including: One IT Manager, three Sr. Engineers, one Sr. Database Engineer, one Database Engineer, one Project Manager. Coordinate weekly meetings with IT team to discuss current goals, issues, and training needs. Orchestrate formal mentor training programs for new hires. Complete monthly one-on-one performance reviews with staff.• Oversee the storage and virtual environments at Data Centers in Arizona and Virginia. Assist in the support of the infrastructure for the company’s centers in the United Kingdom, Australia and Canada.• On an ongoing basis, strive to spearhead new programs, procedures, and policies to improve overall efficiency, project management and roll-out, and customer service measures that often exceed annual OKRs.

• Designed and implemented: Call Center Windows 2003 Active Directory environment and created new design documentation.• Oversaw all infrastructure for the global call centers and one in-house fulfillment center; managed the activities of an (3) Coordinators and (2) IT Managers.• Designed user-friendly applications and customized solutions for Local Area Networks.

• Maintained and implemented Microsoft WSUS Servers and Windows Client Updates.• Oversee Quest inTrust for File Access and Quest inTrust for Active Directory environment.• Oversee Payment Card Industry (PCI) compliancy on Contact Center systems.• Management of McAfee EPO environment.• Maintained Backup Tapes and Veritas/Symantec BackupExec Software.• Maintained Windows NT 4.0, Windows 2000, Windows 2003, and Windows 2008 Operating Systems.• Created and overseen local call center IT procedures and policies.• Oversaw all infrastructure for both the call center and its in-house fulfillment center; managed the activities of an IS Coordinator and two IT Technicians.

• Oversaw all IT activities at the corporation’s Data Center in Beckley, West Virginia employing a team of 500 + users. • Maintained cabling standards and design, including connectivity for user desktops, MDF, and IDF; maintained MySQL database, an intranet web site using HTML and PHP, and MRTG, RRD, NMIS, Arpwatch monitoring tools.• Designed the IT structure and created coinciding user-friendly documentation.• Upgraded the network team’s Linux Red Hat servers.• Managed all facets of the company’s IT Disaster Recovery Program for the Beckley location, including how to recover data, proper system shut down, and emergency procedures.• Consistently demonstrated an ability to make independent decisions and handle a great deal of autonomy while prioritizing and juggling numerous IT-related responsibilities.

• Taught courses in Cisco Certification, Computer Repair, and Electronics to adult students enrolled in evening classes at this technology school.• Wrote the syllabus for each of the courses, graded assignments, prepared and presented lectures, led demonstrations, and provided additional support to individual students as needed.• Lesson plans encompassed topics on: Cisco CCNA, network design, internetworking technology, routing and switching, VLAN implementation, network cabling standards, Network + certification criteria, A+ certification criteria, WAN and LAN technology, AC and DC electronics, microprocessors, and digital electronics.

• Hired, mentored, and scheduled Field Technicians for both on-site and in-house repair projects.• Identified potentially-problematic areas of concern that may affect customer loyalty and referrals and provided immediate, amiable, and cost-effective solutions.• As demands required, personally met with clients at their businesses and provided repair services as needed.• Designed and setup company website.• Provided customer consultation for network design and equipment infrastructure.

• Administration of Windows, and Novell Network operating systems.• Installation, maintenance, and repair of various types of network technologies.• Maintenance and repair of laser printers (e.g., HP, Lexmark, Brother, Panasonic).• Maintenance and repair of Sharp Copiers and Fax Machines.• Developed and Maintained Inventory Database.• Maintenance and repair of Brother Typewriters, IBM WheelWriters, and IBM Selectric typewriters.• Maintenance and repair of cash registers and POS systems.