Larry Chacon Email & Phone Number

Dallas, Tx, Us

Dallas/Fort Worth Area

Temporarily in charge supervisor for 8 IT Business Analysts Provide Technical Support to internal customers and vendor partners.Provide configurations, troubleshooting and best practices to internal customers.Assist IT Developers with root cause analysis for technical issues encountered during implementation or customer turn up.Assist with documentation for training and or trouble shooting purposes for issues encountered by our customer problems.

Dallas/Fort Worth Area

Reported on Average Handle Time, Billing disputes, and adherence to schedule to provide workforce management a variety of operational reports which summarized daily, weekly, monthly and quarterly Key Performance Indicators for six lines of business for call center. Proficient in Word, Excel, Power Point, Outlook.

Dallas/Fort Worth Area

Participated in daily and weekly status calls for project teams in which issues were identified during testing. Developed test cases to satisfy the testing requirements. Reported problems resulting from test execution and testing steps that produced the problem. Worked with development teams to resolve reported problems and performed confirmation testing. Provided technical guidance to other Development team. Examine, assess, and document business operations and procedures for new applications… Show more Participated in daily and weekly status calls for project teams in which issues were identified during testing. Developed test cases to satisfy the testing requirements. Reported problems resulting from test execution and testing steps that produced the problem. Worked with development teams to resolve reported problems and performed confirmation testing. Provided technical guidance to other Development team. Examine, assess, and document business operations and procedures for new applications prior to deployment and relate these procedures to the Software Developers. Assist with developing reports and documentation. Provide input to IT/IS specialists in development projects to assist with functionality requirements for business customer service. Show less

Dallas/Fort Worth Area

First point of contact for customer escalations. Subject matter expert for the team. Worked closely with team to maintain quality and consistency of customer support. Conducted training for existing and new team members. Provided in-charge support in supervisors absence for 40 new hire employees. Trained and developed employees to provide exceptional customer service. Improved employee performance via counseling and coaching. Reported individual employee KPIs to manger for AHT, TTT, Service… Show more First point of contact for customer escalations. Subject matter expert for the team. Worked closely with team to maintain quality and consistency of customer support. Conducted training for existing and new team members. Provided in-charge support in supervisors absence for 40 new hire employees. Trained and developed employees to provide exceptional customer service. Improved employee performance via counseling and coaching. Reported individual employee KPIs to manger for AHT, TTT, Service Level, and adherence to schedules. Show less

Dallas/Fort Worth Area

Worked in a call center environment responding to incoming calls from residential customers. Additional responsibilities included working the Escalation Desk and providing in-charge support in supervisors absence. Sold various products to customers over the phone for long distance, paging, and internet services. Responded to customer inquiries on assessment of current service, invoicing and available products. Provided problem resolution for customers’ experiencing issues with their… Show more Worked in a call center environment responding to incoming calls from residential customers. Additional responsibilities included working the Escalation Desk and providing in-charge support in supervisors absence. Sold various products to customers over the phone for long distance, paging, and internet services. Responded to customer inquiries on assessment of current service, invoicing and available products. Provided problem resolution for customers’ experiencing issues with their invoicing. Show less

Education record

Business Administration And Management, General

Education record