Larry Joseph Cheop Email & Phone Number

Hamilton, Ontario, Canada

Telecommunication Technical SupportFour Principle AreasInternet Support - Support all company modems and connectivity to the company internet servers. Troubleshoot Wifi Connectivity provided by Cogeco modem/routers. Solve customer problems with email setup and management. Exchange Modem/Routers when determined to be defective. Legacy TV Support- Troubleshoot problems with all Cogeco Telecommunications legacy Cable TV Boxes. Perform exchanges of defective boxes. Adjust TV channel packages as requested by the customer. TIVO Support- Troubleshoot customer problems with Cogeco TIVO hardware products. Perform exchanges of defective TIVO boxes. Epico Support - Troubleshoot customer problems with Cogeco Epico hardware products. Perform exchanges of defective Epico boxes.

Supported Booking.com property owners and managers in all elements of administrative concerns with regards to reservations and their property management. Advised and guided partners on the technical backend management of the Booking.com website in addition to addressing all accounting and invoicing related problems.Counselled property managers in how to use the website to increase sales and increase revenue by explaining the various programs offered by the company. Resolved conflicts between Guests and Property Managers typically through negotiating a monetary settlement. Support provided through telephone, live chat and email.Guest Specialist, Booking.comAssisted Booking.com guests in all elements of booking issues including relocations, reservation modifications and cancellations, special requests, advice, all manner of complaints and general reservation management. Resolved conflicts between Guests and Property Managers typically through negotiating a monetary settlement.Educated guests on how to use the Booking.com web site. Support provided through telephone, live chat and email.

Winnipeg, Manitoba, Canada

Responsible for all Shaw Data over Coaxial Cable Digital Services including Cable Television, Internet and Voice over IP Telephony. Solved customer billing and account issues and restructuring Cable and Internet packages as well as the promotion and sales of all Shaw Products and Services.Use remote desktop to remediate customer problems and to demonstrate the solution.Set up and troubleshoot email problems.Solved network connectivity problems.Prepared tickets for escalationScheduled Service Calls for on site home visitsTroubleshot all hardware such as wireless routers and digital cable modems and replaced hardware when necessary.

Toronto, Ontario, Canada

High Tech Computer Corporation (HTC) Group- Tier 3 device support for all HTC products.Solve device based technical problems from customers of all networks in the United States and CanadaEducated customers on synchronization problems and data backup.Perform Device Exchanges when necessary. Technical Support Group– Complete support of Cellular connectivity, voice, data, wireless access protocol for all T-Mobile cellular products.Address billing issues and promote and sell company products and services.Solved network connectivity problems.Configure cell phones for WAP data connectivity.Create Tickets for escalation.Document all contact with customers.Perform device exchanges when necessary.Danger Data Card Group - complete support of the T-Mobile Sidekick, PCMCIA Data Cards, and configuring Cell devices and PDA’s to be used as wireless modems.Address billing issues and promote and sell company products and services.Setup and email using various email clients such as Thunderbird and Microsoft Exchange. Solved network connectivity problems.Solved email connectivity and configuration problemsDocumented all customer contactsSetup phones as modems for laptop computers by installing as a modem and configuring the connectionCreate Tickets for escalation.Perform device exchanges when necessary.Personal Digital Assistant Group– complete support for all T-Mobile PDA’s and Pocket PC’s running Windows Mobile 6.0 and below including all Activesync and Microsoft Exchange Server Issues and all Blackberry models and synchronization issues. Setup and email using various email clients such as Thunderbird and Microsoft Exchange. Solved network connectivity problems.Provided floor support for fellow agents. Educated customers on synchronization problems and data backup.Address billing issues and promote and sell company products and services.Create Tickets for escalation.Documented all customer contactsPerform device exchanges when necessary.

Computer Programing

I require four more credits for the CPO diploma Credits in UNIX, Database Design, C, C++, COBOL and more

Faculty Of Arts

Associate'S Degree Technical Illustration, School Of Communication Arts

Completed the Ontario 2 year College Diploma in Technical Illustration Studied 2-D and 3-D Animation Programs, Drawing and Illustration.