AeroLeads people directory · profile
Larry Choate Ii Email & Phone Number
Senior Manger, Workforce Scheduling and Analysis
at
Commerce
1 work email found
@bigcommerce.com
2 phones found area 580 and 888
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Manger, Workforce Scheduling and Analysis
Location
Leander, Texas, United States
Company size
Who is Larry Choate Ii? Overview
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Quick answer
Larry Choate Ii is listed as Senior Manger, Workforce Scheduling and Analysis at Commerce, a with 1671 employees, based in Leander, Texas, United States. AeroLeads shows a work email signal at bigcommerce.com, phone signal with area code 580, 888, and a matched LinkedIn profile for Larry Choate Ii.
Larry Choate Ii previously worked as Manager, Workforce Scheduling and Analysis at Bigcommerce and Workforce Scheduler and Analyst at Bigcommerce. Larry Choate Ii studied at Durant High School.
Company email context
Email format at Commerce
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*@bigcommerce.com
68% confidence
AeroLeads found 1 current-domain work email signal for Larry Choate Ii. Compare company email patterns before reaching out.
Profile bio
About Larry Choate Ii
My personal motto is "Work hard for what you want or live with what you get." I have been in the call center industry for over 13 years with 9 of those being in the Workforce/Analyst sector. I have experience with some of the biggest WFM software such as Avaya CMS, IEX, Aspect eWFM and GMT Planet. My passion is to provide efficient and effective reporting, real-time management and forecasting/scheduling for call centers in the US and overseas.
Listed skills include Call Centers, Workforce Management, Management, Customer Service, and 20 others.
Current workplace
Larry Choate Ii's current company
Company context helps verify the profile and gives searchers a useful next step.
Commerce
8 roles · 26 years
Larry Choate Ii work experience
A career timeline built from the work history available for this profile.
Manager, Workforce Scheduling And Analysis
Current
Mar 2022 - Present
Workforce Scheduler And Analyst
As Workforce Scheduler and Analyst for Bigcommerce I am responsible for the day to day scheduling processes, including schedule rostering, shift bidding, and daily schedule adjustments for the phone, live chat, and ticketing operations. This role is multi-focused with lenses into historical patterns and trends as well as day to day schedules. I analyze intra-day contact volumes and real-time agent adherence to help maintain staffing optimization. This position also requires analyzing and reporting contact statistics, service levels, and a robust set of related metrics.I report directly to the Director of Workforce Planning and Analysis, while working closely with Client Success Managers to ensure that we achieve business service level objectives, maximize efficiency, while adhering to high quality standards.
Jul 2014 - Mar 2022
Scheduling Analyst
-Process schedules for multiple accounts across multiple locations.-Update weekly/monthly staffing requirements and call forecasts and ensure proper staffing coverage.-Optimization of breaks and lunches to ensure proper coverage throughout hours of operation for multiple accounts.-Update call distribution patterns to develope historical volume trends.-Send weekly staffing reviews to operations team and highlight areas of opportunity.-Maintain client communication regarding staffing and areas of opportunity.-Suggest additional training classes or reduction of staff when necessary.-Maintain 16 week staffing reviews for multiple accounts in multiple sites.-Capacity planning for multipe accounts in multiple sites.
Jun 2013 - Jul 2014
Rto Site Coordinator
-Maintain site level metrics working with Operations on site and our offshore global workforce team.-Helped coordinate the transition of on-site WF support to our offshore team.-Send scheduled and adhoc reports for both Operations and Clients upon request.-Helped transition/launch several accounts locally and at remote sites.-Created several processes on all local accounts for our global WF team to reference.
2010 - Jun 2013
Workforce Manager
Prc, Llc
-Managed a team of 6 on-site workforce reps. who supervised their respective programs.-Was the main POC for all workforce related issues/inquiries from clients or PRC Operations. I would then implement the needed processes to insure the issues/inquiries were addressed and resolved for all future instances.-Provided Operations with hourly/daily/weekly/monthly reports and offered suggestions to improve service level, occupancy, and other related KPI's.
2008 - 2010
~2 yrs
Workforce Representative
Prc, Llc
-Watched CMS and other RTA tools for all local programs.-Sent alerts to Operations regarding agents out of compliance.-Real-time, interval, daily, weekly, and monthly reports for all local accounts-Entered exceptions for all local agents.
2006 - 2008
~2 yrs
Thomson Electronics Review Board
Handled consumer complaints regarding GE & RCA Electronics that escalated beyond phone agents and supervisors.
2001 - 2006
~5 yrs
1 education record
Larry Choate Ii education
-
Durant High School
FAQ
Frequently asked questions about Larry Choate Ii
Quick answers generated from the profile data available on this page.
What company does Larry Choate Ii work for?
Larry Choate Ii works for Commerce.
What is Larry Choate Ii's role at Commerce?
Larry Choate Ii is listed as Senior Manger, Workforce Scheduling and Analysis at Commerce.
What is Larry Choate Ii's email address?
AeroLeads has found 1 work email signal at @bigcommerce.com for Larry Choate Ii at Commerce.
What is Larry Choate Ii's phone number?
AeroLeads has found 2 phone signal(s) with area code 580, 888 for Larry Choate Ii at Commerce.
Where is Larry Choate Ii based?
Larry Choate Ii is based in Leander, Texas, United States while working with Commerce.
What companies has Larry Choate Ii worked for?
Larry Choate Ii has worked for Commerce, Bigcommerce, Alorica, Prc, Llc, and Kelly Services.
How can I contact Larry Choate Ii?
You can use AeroLeads to view verified contact signals for Larry Choate Ii at Commerce, including work email, phone, and LinkedIn data when available.
What schools did Larry Choate Ii attend?
Larry Choate Ii studied at Durant High School.
What skills is Larry Choate Ii known for?
Larry Choate Ii is listed with skills including Call Centers, Workforce Management, Management, Customer Service, Contact Centers, Customer Satisfaction, Forecasting, and Microsoft Office.
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