Assistant Manager Software Support
Current Technical Support• Provides accurate technical answers to customers• Helps customers with hardware problems to include: networking, printers, pc performance, power surge, power loss prevention, data backup and restoration, and media security and protection• Helps customers with software problems to include: operating systems, networking applications, PSI program, backups, installs, uninstalls, updates, upgrades, firewalls• Prepares shipments of software and hardware for customers Customer Support• Train customers on PSI Accounting software to include: payroll, general ledger, point of sale, accounts receivable, accounts payable• Attends user meeting to provide customers with in-person customer support• Train customers on the importance of having a good backup system• Train customers on ways to prevent power loss and power surges