Larry Conrad Email and Phone Number

Review and redesign the existing managed travel program for this multi-national company. Authored a comprehensive, up-to-date travel policy for use in both domestic and international operations. Designed a travel-related "risk management" program as a supplement to the company's existing "risk management" program. Redesign the "Request For Proposal" (RFP) sent to travel management companies bidding on travel business.

 Accountable for delivering outstanding service by leading, communicating and implementing a global service delivery strategy for the Global Travel program. Key focus was to develop, manage and oversee the global travel program, driving account policies to deliver savings as well as optimizing process efficiencies, expense management, compliance and reporting. Lead, manage the productivity and maintain the oversight of the servicing platforms utilizing the online booking tool, travel reservation center, corporate meetings, and travel expense. Established and maintained a traveler satisfaction program with survey results ensuring that we are meeting all servicing, data, compliance, and duty of care expectations for the corporate travel program. Manage the service consistency across global markets and drive continuous process improvement, translating the service strategy into 17 country locations for the corporate global travel program. Established partnerships with business constituents, procurement and all travel vendors (agency, air, hotel, car rental) in order to ensure effective implementation of all contracts, initiatives, mergers, acquisitions, strategies, technology deployment, products and services. Ensure insurance and incident response process and customer service issues for all corporate travelers.  Responsible for contributing to business planning, executive reviews, audits, QBR and annual reviews, pricing strategies, ongoing P&L management, travel data and business negotiations to drive cost savings. Facilitate, manage, internal travel webpage, training sessions and webinars to sustain travel program and utilization.

 Execute opportunities that will have global strategic impact and provide gain-share potential, deliver cost saving and customer experience enhancement opportunities through process improvements, configuration change and ensure compliance of corporate travel agreement. Coordinate resources and leverage them on the client’s behalf, travel vendors, operations, IT, communications, global products, travel data reporting, finance, legal and technology. Establish performance metrics to monitor and evaluate service and customer satisfaction Participate in QBR and yearly reviews. Evaluate trends in travel expenditure and processes,consulting on results of data analysis and industry developments. Manage P&L for accounts.

Accountable for delivering outstanding service by leading, communicating and implementing a service delivery strategy for the Lockheed Martin travel program. With a key focus to develop, oversee service delivery program, driving account policies and deliver cost savings. Lead, manage the productivity and customer service performance of the 47 person onsite team to capitalize and maintain goals, and achieve contracted performance targets, productivity, and great call experience. Lead operational projects, consult, analyze and identify training needs and foster operational unity and establish performance metrics to monitor and evaluate service and customer satisfaction. Coordinate with global teams to ensure global technologies are utilized including GDS desk top, profiles, online booking tool and drive consistency to enhance the client travel program.

Owner/Manager of a large, profitable travel agency with a network of leisure and corporate business. Manage the business and responsible for the day-to-day operations of the travel office, travel counselors and their associated client travel requests, ticketing, financial commission and P&L. Extensive knowledge of travel industry, ARC,IATA and airline ticketing, tour companies, consolidators, Car and Hotel programs and travelers insurance. Maintained an ongoing Travel Agent Educational program, travel agent certification. Manage suppliers including negotiating complex travel contracts, including agency, air, hotel, rental cars, and travel technology tools.