Larry Danner Email & Phone Number

Greater Milwaukee Area

Primary Responsibility for delivering the Boy Scout program to disadvantaged youth in the greater Milwaukee area.Developed and implemented the program for in-school and after-school delivery of the Scouting program based on the Scout Rank advancements and rooted in the Scout Oath, Law and Promise.Oversee and manage the staff that delivers the program.

Sales Position in the Business Sales Office for Wisconsin. Responsible for all sales Related activities in Southeastern Wisconsin. Including but not limited to: prospecting, Proposal presentations, follow ups, order entry and fulfillment, all geared toward quota Attainment. Account management functions including: All training activities on all equipment, products and services, customer query and problem resolution, billing and contract review and management. I was Promoted; I earned honors numerous times, including Sales Leader for the Quarter for Sales Production

Greater Milwaukee Area

I, F.A.M. II, Senior F.A.M.The F.A.M. position was an after market sales/service representative and was every customers primary point of contact, responsible for all issues relating to customer satisfaction, retention and up sales. These duties and responsibilities included analyzing invoices, answering all inquiries, training on new services, initializing trouble reports/tickets and assisting in follow-up and resolution, project management for add-on products and services, up-selling additional products and services based on an acquired knowledge of the customer and their business activities and needs, and contract renewal.I was promoted twice to highest level in the F.A.M. DepartmentI earned honors four times for production, related to Add-ons and service upgradesI was in training for C.O. Project Manager when I was laid-off

As a Service and Installation Technician, I was responsible for all required work on our customers' equipment. This included trouble-shooting and work to resolve trouble tickets, all necessary work for Adds, Moves and Changes, and all work necessary for new installations. I worked on and became proficient on all of our companies lines of manufacturers equipment: electronic and digital key systems, PBX and Centrex systems, voice mail and auto attendants, call accounting software, paging and BGM systems. I have proficient working knowledge of CAT3, CAT5, CAT5e, Co-Axial and Fiber cabling, transmission and termination systems (including NEC and TIA standards).I earned Manufacturers Certifications on: -Fujitsu Starlog I, Starlog II, and Series III PBX systems -Fujitsu F9600 PBX system -Iwatsu ADIX Digital Key system -AVT (Applied Voice Technology) Phone Express and Call Express Voice MailI learned and became proficient on: -Iwatsu Omega IV-EX, and ZTD Key systems -Vodavi DVX I, DVX II, and DVX III Digital Key systems -ATT Spirit and Merlin I Key systems -AVS/OVS Voice Mail systems -Tapit and Ultimate Call Accounting Software -Bogen, Valcom and Viking Amps, Speakers, Paging and BGM equipment

I manned the customer "Help Desk" which was first and only point of contact for all customer service-related problems and inquiries. This involved answering all questions, training on services, trouble-shooting problems, researching and implementing various resolutions, customer follow-up and database upkeep and management.My Responsibilities and Daily Activities included: -Entry of, updating, clearance of and follow-up to all trouble tickets and reports -Maintaining all customer service records and file reports -Supervising all the Wisconsin field technicians -Contacting alternate vendors for assistance and/or problem resolution -Programming customer and/or routing changes on our DEX400 Tandem switch -Maintaining and approve/disapprove "Error/Non-Billable" call lists -Developed and Maintained the "Variable-User" trackable billing feature -Responsible for Pro-Actively contacting our "Trouble Prone" customers -Assisting in the updating and maintenance of the customer account database -Assisting in the monitoring of our network, including 7-day, 24-hour on call duties -I spent the first 16 months as Field Technician, installing and servicing network access equipment

Certificate Program, Telecommunications Analysis

Bachelor Of Arts, Rhetorical Studies

Activities and Societies: Speakers Unlimited and Marquette University Theater