Manage a team of full-time staff and students focused on the implementation, maintenance and client support of over 7 million dollars of AV equipment across campus. Produce a strategic vision for the department to ensure UNCG classrooms meet the needs of Faculty and Students to promote successful learning outcomes.Maintain an accurate 8-year replacement cycle budget to allow the University to plan funding for classroom spaces.

Part of a team of presenters and podcasters focused on AV technology in the higher education environment and how we can better support pedagogy for student learning outcomes.

Design and Program mediated systems, working with multiple departments to bring a unified approach. Part of Committee tasked with developing and implementing a new smart classroom standard.Develop relationships with Vendors and Manufactures to determine how best to incorporate new technology into our formal and informal learning spaces.

Developed program utilizing students to support classroom mediation across campus. This allowed for 30% reduction in cost per classroom.Designed mediated systems across campus, working with multiple departments to bring a unified approach. Supported mediation technology throughout campus. Through new designs and quality control we saw a greater than 50% reduction in classroom emergencies while at the same time we increased the total number of mediated spaces.Programmed Crestron systems throughout campus while also supporting existing Extron and AMX software updates. I also developed and trained a team of student employees to program Crestron systems.Preformed Desk side support for our LMS, Lecture Capture, Collaboration Platform and other learning space technologies across campus.

Performed Pre-sales and Post-sales engineering as part of a client focused team.Worked with outside vendors to find innovative solutions to meet client needs.Assisted team in developing long term relationships with key clients and adding value through managed services.

Developed custom software for AV control systems. Developed code for Extron, Crestron and AMX control systems.Work with end users to develop user interfaces that fit their needs and their branding.Provided end user training for completed systems.

Lead installations of large AV and video conferencing systems. Installed and setup equipment such as: Crestron, AMX, Extron, Biamp, Clearone, Vtel, Polycom, Tandberg, Kramer, and others.Provided end user training for completed systems.