https://blackmondaydesign.comBlack Monday was born in 1996 when I first discovered the wonders of graphic design and has since evolved into a fully fledge, independently owned creative design consultancy based in London. Clients include:Government Legal DepartmentCabinet OfficeBona VacantiaMoney and Pension ServiceCare Quality CommissionLondon Borough of RedbridgeNHSEuropean Patents OfficeGovernment Digital Services (GDS)GirlguidingThe National ArchiveHome OfficeFuture Borders & Immigration System (FBIS)Department for International TradeHM Courts and Tribunal ServiceMinistry of JusticeHillsongBarclaysMicrosoftRocheBenson ElliotSony MusicCargo MusicEaveOpenalmzSalesBolt

Interaction design for a digital transformation of an ageing system (over 20 years old!) used for Bona Vacantia to administer the estates of people who die intestate (without a will) and without known kin (entitled blood relatives) and collect the assets of dissolved companies and other various ownerless goods in England and Wales.

Led interaction design for the digital transformation of the Commercial Continuous Improvement Assessment Framework (CCIAF), used by over 700 UK government organisations. Collaborated with stakeholders to ensure the solution was scalable, efficient, and easy for all users. The results of this increased the success rate of assessments by nearly 80%.

Delivered service design for the Money Helper Pension Dashboard Customer Support model, accessible to UK citizens. This service helped users better understand and manage their pensions via a unified platform. I streamlined complex user journeys, improving the clarity and accessibility of pension-related information and support, ensuring a seamless user experience.

Led UX and interaction design for transforming the registration process for healthcare providers and registered managers across the UK. I also developed and maintained the CQC portal design system, ensuring a consistent user experience. My work improved efficiency and accessibility, allowing smoother registration and management within the healthcare sector.

Provided UX, interaction and service design for the digital transformation of customer service and housing management systems for the London Borough of Redbridge. Collaborated with stakeholders to develop user-centred solutions, enhancing the efficiency of public services and improving overall user satisfaction, while simplifying the management of housing services.

Led a team of UX designers and accessibility experts to create a comprehensive design system for the European Patent Office (EPO). This design system was applied across global internal and external products and services. My leadership ensured a scalable, accessible solution that was consistent and user-friendly across diverse applications.

Interaction and UX design for a new Civil Servant Learning portal, improving the UX for Girlguiding and making forms simpler and easier to use for the Insolvency Service save and return feature.

Service design and research for the discovery phase of a single sign-on system for the national archive’s customer service and e-commerce platform. This included identifying usability challenges, mapping customer journeys, and defining technical requirements. The project laid the groundwork for future design and development, ensuring a more seamless and secure user experience.

I’m a founder and partner; managing and mentoring team members; managing staff (new hires and leavers); dealing with all aspects of executive decision making and leadership.Key projects include:newtongrads STEM event – In planning and development for 4 years, I created and evolved the brand, identity and all aspects of UX, UI and interaction design for a first of its kind inclusive STEM event for students and graduates. From initial business concept to a successful exhibition with nearly 1000 attendees, 50+ exhibitors and two halls dedicated to speakers and panel discussions, my work enabled many young people to step into careers they thought would ever be possible.Olio app – I created the concept. brand, design, UI for this engaging social meet-up app and worked with an exceptionally talented app developer to make it a reality.

UX and interaction design lead for the NHS app, specifically focusing on customer service and contact sections. Collaborated with cross-functional teams to streamline user flows and improve accessibility. Prototyped flows and directed user testing sessions to refine designs, resulting in an enhanced user experience and improved engagement with the app’s support features.

Led service design for the home office’s future borders and immigration service, focusing on integrating multiple immigration-related products and services. Conducted research, mapped user journeys, and collaborated with cross-departmental teams to ensure consistency. This work helped streamline immigration processes, delivering a modern, efficient digital service for both internal teams and public users.

Working as a senior designer with the Market Access team in the Digital, Design and Technology (DDAT) team on service, UX and interaction design on services that help people with importing and exporting goods and services including searching through complex sets of information and data as well as reporting and assessing trade barriers on a global level.

As a senior design consultant with stakeholders from the global pharmaceutical company, Roche, I worked on the brand strategy and UX for a Neurogateway web portal focused on rare neurological conditions. This included the creation of 13 personas covering 6 diseases and health care professionals, information architecture, mapping and page flows and initial wireframes.

Digital transformation on a massive scale to reinvigorate an aging legal and court system; brand design; UX design and research; UI, visual and interaction design; GDS and GOV.UK prototype; working with senior stakeholders at all levels in government up to Secretary of States; working directly with senior management, product owners and various development teams; working cross-government to solve complex design patterns based on exhaustive user research, testing, analytics...

Digital transformation on a massive scale to reinvigorate an ageing legal and court system; brand design; UX design and research; UI, visual and interaction design; prototyping; working with senior stakeholders including Secretaries of State; working cross-government to solve complex design patterns.

UX, interaction and service design for consumer web and apps to chargebacks to exhausting research and UI for wealth banking, the experience designing for the complexities of wealth banking was as rewarding as it was successful – with the new designs I created increasing user engagement and satisfaction by nearly 100%.

As a founder, my main focus was acting as design director overseeing all aspects of digital and print design, environmental design, stage design, e-commerce and management aspects of music artists for this unique British music festival.

Over 15 years across MSN, Xbox and various internal departments whilst working on all aspects of brand and identity; digital, graphic, UI, interaction, and visual design; print and graphic design; stakeholder management; working on campaigns, games, and advertising for global clients.

I worked with a wide variety of clients in both print design and digital design including various government, design, advertising agencies and ultimately Microsoft. Duties encompasses all aspects of UX and included both creative and conceptual design from initial brief to online creation of websites, user interfaces, documentation, project management.

I set up the new media department, the purchase and setup of hardware and software and training. Additional duties included meeting with new clients, developing concepts and designs from initial brief to online and setting up and managing an internal network.