Larry Fox Email & Phone Number

St Paul, Mn, Us

Patterson Dental provides technology, products, services and programs that enhance the dental practice lifestyle and patient experience.Our customers benefit from a diverse platform of products and services, as well as the convenience and peace of mind that come with relying on one trusted partner for everything they need.My role is condensed down to 2 distinct yet related functions: Deliver an Un paralleled Service experience to our Customers. Deliver Operational Excellence to create value and profit

Bloomington, Minnesota, Us

Teachers On Call is a resource for School Districts, Charter Schools, Private Schools and ECC Centers to find quality substitutes Pre K-12. By staying active within the education community and close to their challenges we have developed a customizable business model to achieve optimal solutions for our customers.Teachers On Call has been making a difference in schools and centers since 1999. We provide substitute education professionals to over 70 school districts in Minnesota and Wisconsin, as well as over 150 charter schools and early child care centers in the Twin Cities metro area. We partner with Frontline Technologies to deliver the power of Aesop with the substitute staffing solutions of Teachers On Call. We use our knowledge and expertise to connect qualified substitutes with the schools that need them, and we provide ongoing and personalized support for all parties.Substitutes Any Time was formed as a division of Teachers On Call in 2014, to offer substitute staffing solutions in Arizona. The successful model that has been serving Teachers On Call’s schools for so many years, will now make that same difference in Arizona schools.Teachers On Call is dedicated to providing excellent customer service and finding quality substitutes in a timely manner who will be an asset to our schools or centers, to ensure the educational needs of students are being met.

Norwalk, Ct, Us

HomeServe USA, headquartered in Norwalk Connecticut, is a leader in providing home repair solutions to more than 2 million customers across the US and in Canada. Established in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage plans and quality local service. HomeServe supplies best-in-class repair plans and other services through leading municipalities, utilities, associations and directly to consumers. More about HomeServe USA: · Connecticut Top Workplace winner for 2014 and 2015· Winner of six Stevie Awards for Sales and Customer Service· Receives high ratings from customers after providing services· BBB Accredited with an A+ rating· 1,000,000 jobs completed delivering more than $255 million in customer savings over the last 3 years· Offers services under more than 60 municipal, utility and association partner brands· The North American arm of HomeServe plc, a London Stock Exchange listed companyJob Duties described below:• Responsible for 150K Jobs annually with a cost of 70 Million Dollars• Developed Job responsibilities, and team engagement plan to maximize efficiency• Executed Contractor Scorecard and Average Job cost reduction execution of 3 Million Dollars• Designed and built contractor feedback process to insure satisfaction

Carol Stream, Il, Us

•Supported Key national customer accounts including Jack in the Box, Chic fil A, Buffalo Wild Wings by leading cross functional process improvement teams•Develop strategy and process for Authorized Service Network to deliver increased speed and customer satisfaction•Manage 3rd party suppliers for parts, technical support, and service dispatch •Deliver engineering decision support by providing analysis with root cause for enhancements, or field retrofits

Group to discuss items involving leading a group of technical people. This from Small groups to large multi national organizations. Topics to include, but not limited to:- Customer Satisfaction- Technical Management- Performance Management- Parts- Equipment supply chain- Culture- Change- Field Management- Remote Management- Installations- Operation topics- Leadership

Us

My role is to develop and deliver On-Site strategy, and standard operating processes for deployment. In this role I drove a team that combined 2 different operating models, and cultures into one cohesive operating model. This was done with 20 Million Dollar profit, increased customer. I had direct responsibility of the Technical Call center, Routing, Dispatch, and Back end support teams that supported the agents on site• Developed integrated 3rd party strategy to increase efficiency of workforce, and provide improved experience for the customer• Directed a remote, and centralized Technical Call center of Employees – 300 Agents• Directed a Dispatch capability, scheduling and administration for over 4000 agents nationally• Developed and executed plan to reorganize complete field structure• P&L Savings +$20M year-over-year

Us

In this role, I had P&L accountability for team that delivered significant improvements in NOP, reductions in turn-time, improvements in quality, and warranty claim recovery. Developed and implemented strategy that transformed a legacy repair infrastructure (22 Regional In-home Repair teams) into a competitive capability, phone triage, and Scheduling-Routing-Dispatching.These results were achieved with data driven analysis, along with culturally acceptable solutions. Metrics were direct, and controllable to measure success.• Directed Simplified operating processes for Depot repair centers• Directed redesign of customer call flow to take the technical call center closer to the customer call• Directed a Dispatch capability, scheduling and administration for over 800 agents nationally• Developed and implemented a Dual Agent strategy for On Site agents• P&L Savings +$22M year-over-year

Us

Shared P&L accountability for team that delivered significant improvements in Speed, Quality, and Profits (16 Service Depots and 22 Regional In-home Repair teams) into a competitive capability. Restructured Repair Depot infrastructure to be managing re-manufacturing, advanced exchange, data restoration, secondary markets sales processing and customer data privacy cleansing, reverse logistics, parts harvesting, phone triage, and Scheduling-Routing-Dispatching.To achieve these results, Data, reverse logistics, and forward looking strategy regarding customer and company owned goods refurbishment.• Managed corporate operations that supported over 4000 employees, and 3M repairs• Direct accountability for 300 employees• Increased In Home efficiency by over 70%• Built Internal Dispatch Capability along with Technical Call Center. P&L savings $8M year-over-year• Improved In Home Customer Satisfaction by 400 basis points• Developed and executed a depot restructure from analysis to execution. Closed nine centers, increased efficiency and customer turn time. P&L savings $15M year-over-year

Richfield, Minnesota, Us

In this role, I had to build a team and develop a go forward strategy for business performance measurement for a business unit of over 500 million. This included, IT development, creating relationships in data, and create a team of excellence in data accuracy. To achieve this, I had to immerse myself into the business, learn the culture, and determine not only business result KPI's but as importantly behavior driven results to truly change behavior at the agent level.• Drove development of Performance based scorecards used to manage over 6000 agents• Developed strong and versatile team with new and existing employees with proper resources to learn SQL Resolved Labor reporting issues, company wide, giving visibility and control of over $200 million in labor• Worked with 3rd party IT partners to deliver a more streamlined ad hoc process.• Streamlined automated reports to the field from 10% to 90%, making Services Score carding the most precise and well used available. Over 1500 hits per day (Internal) • Influenced change in Field Management Structure based on Holistic Score carding

Richfield, Minnesota, Us

My role was to deliver results with a team of over 200 agents. These agents were 50% company employees, and 50% third party contractors. Each one had a different engagement capability. To be successful, we needed to drive reward accountability through each agent, and 3rd party company.• Worked with District Team to drive sales, and profitable growth in Installation Services• Worked with Installation companies to provide better service to customers and stores• Managed 3rd party Installers. Performance managed to replace 80% of installers• Tested and piloted Appliance, and Home Theatre Installation with Company Employees resulting in Home Theatre national rollout• Managed Technical workforce throughout Iowa, Missouri, Illinois, Minnesota, and Wisconsin. Team consisted of 5 managers and 150 technicians.

Chicago,, Il, Us

I obtained this role through the ranks of Sears. I started as a TV/VCR tech in 1989. 1993 started my managment career. I was a District Technical Manager, Area Sales Manager, National Training Operations Manager, and many in between.

Chicago,, Il, Us

In this role, I was responsible for technical productivity for an entire Region at Sears. I managed this through District Technical Managers. With the over 3,000 technicians we were able to get productivity gains of over 500 basis points in one year. More importantly even than that I was able to train the DIstrict Technical Managers on how to create a sense of ownership, and need for productivity in each of their technicians. This lead to a change in how we managed the business at that time