• 25+ years of business strategy, project and program management• Extensive experience in Project Management, Change Management, and Six Sigma• Managed all aspects of strategic business planning, analysis, forecasting, and budgeting• Keen ability to forge strong and positive relationships across organizations and levels, by managing multiple internal and external stakeholder relationships to include establishing cross-group and global relationships and partnerships across Finance, Engineering, Operations, Service Delivery, and associated business groups• Managed complex cross-organizational initiatives, designing and managing end-to-end service/product customer experience, negotiating service level agreements and vendor contracts, organizational/stakeholder commitment setting and driving for measurable results• Design, deployment, and governance management of external partner/stakeholder end-to-end experience to include service delivery, engineering, systems and offerings design, forecasting, and support strategy • Developing and improving effective organizational processes and procedures to drive operational efficiencies, resulting in multiple million-dollar savings and improved/consistent customer/stakeholder experience• Strong aptitude for quantitative analysis to include data modeling and requirements gathering, planning, analyzing, and reporting to drive data-driven business decisions• Drive monthly and quarterly business reviews to provide a consistent rhythm of the business evaluating product/service performance, evaluating ROI, reviewing end-to-end budget investments, and adjust business strategy and plans as appropriate with key internal and external stakeholders• Able to engage in strategic business thinking to drive tactical business solutions • Experience in forming, developing, and mentoring highly effective individuals and teams• Excellent interpersonal skills with the ability to lead in a manner that encourages people to follow