Director, It Retail Billed Solutions
I led IT for Retail Billed Solutions for a large $9 Billion multi-national Electric and Gas provider based in New Jersey and Texas. As such, I successfully manage multiple teams supporting numerous CIS systems as a key leader of design, development, support, and testing functions. I lead solution development for customer messaging, including a chatbot and RPA for the retailer-billed customer base; realized over $1M in annual savings. I also served a dual role as the Account Manager to the COO as a cross-functional collaborator. Additionally, I champion the optimal allocation of technology resources, budgeting, and cost reduction providing a 30% reduction in headcount.Moreover, as a dynamic technology and business leader, I drive long-range strategic planning and implementation to incorporate and refine technologies, including five-year planning. I manage budgets, allocate resources, and ensure optimal policies to streamline IT operations in line with organizational goals.