- Coordinated, controlled and edited all outbound email campaigns & automated email flows- Responsible for the development of quality email flows, precision customer targeting and effective email campaigns- Developed, coordinated and tested specialized referral and marketing based systems for maximum customer accrual & retention- Specialized in the direct development of high quality content generation for all marketing based systems & strategies - Coordinated and… Show more - Coordinated, controlled and edited all outbound email campaigns & automated email flows- Responsible for the development of quality email flows, precision customer targeting and effective email campaigns- Developed, coordinated and tested specialized referral and marketing based systems for maximum customer accrual & retention- Specialized in the direct development of high quality content generation for all marketing based systems & strategies - Coordinated and directed multiple offsite agents in the proper execution of effective marketing strategies- Proficient in the utilization of Klaviyo marketing software with a certified course completion via DigitalMarketer Show less

- Maintained excellent customer support in a high tempo work environment for (5) independent website channels, including direct B2B support- Managed, tasked and oversaw all help desk ticket support, maintaining rapid responses to all incoming help desk tickets- Organized and directed multiple remote based team members to maintain excellent levels of service and support- Developed and refined all external and internal policies & guidelines for customer support… Show more - Maintained excellent customer support in a high tempo work environment for (5) independent website channels, including direct B2B support- Managed, tasked and oversaw all help desk ticket support, maintaining rapid responses to all incoming help desk tickets- Organized and directed multiple remote based team members to maintain excellent levels of service and support- Developed and refined all external and internal policies & guidelines for customer support team- Responsible for training new staff members to the highest standards, including testing & refining all customer interface systems- Provided direct oversight of remote team members relating to effective task management and team coordination- Proficient with eCommerce based systems, such as Shopify, Magento, TopShelf, ShipStation and ZenDesk Show less

- Developed unique policies, terms & conditions for (5) independent website channels of retail support and B2B support- Managed and created highly specific technical data & strategic content for all major product lines supported by HeliDirect, LLC- Independently developed in depth product support manuals and safety data sheets for all in house branded products- Maintained and developed extensive knowledge base data (internal and external) for streamlined reference and… Show more - Developed unique policies, terms & conditions for (5) independent website channels of retail support and B2B support- Managed and created highly specific technical data & strategic content for all major product lines supported by HeliDirect, LLC- Independently developed in depth product support manuals and safety data sheets for all in house branded products- Maintained and developed extensive knowledge base data (internal and external) for streamlined reference and support- Developed high quality marketing text for all primary branded product lines carried via HeliDirect, LLC- Directly maintained all textual updates for (5) independent website channels- Responsible for the creation of in depth blog support, high quality social media content, and high demand textual content branding Show less