• Assemble VISTA Switch units on both the assembly line and shop floor, ensuring precise alignment and functionality.• Identify, transport, install, mount, and securely fasten components (5 lbs. to 50 lbs., with assistance), such as bus assemblies, high-voltage switches, mounting plates, and lock assemblies.• Conduct mechanical inspections with torque wrenches, screwdrivers, and tape measures to verify quality and adherence to specifications.• Proficiently operate material handling equipment, hand tools, power tools, gauges, instruments, and overhead cranes.• Operate machinery, including automatic press machines, to efficiently support production tasks.• Adhere to safety guidelines and maintain a clean, well-organized workspace to promote a safe working environment.

• Labeled, recorded, and inspected packaging to prepare for shipment or storage.• Used pallet jacks to safely move product and materials.• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.• Interacted with inspection department to address and resolve packaging issues.• Completed processing activities to conform with laws, safety standards and product hygiene standards.• Counted and recorded finished and rejected packaged items.• Cleans packaging rooms and machinery in accordance with Standard Operating Procedures (SOPs) and Good Manufacturing Principles (cGMPs).• Operating, troubleshooting, repairing, and maintaining machines such as Enercon Induction Sealer, CVC Auto Labeler, Latso Cottoner, Keyence Inkjet Printer, Tronics labeler, LabelMill Labeler, etc.

• Assembling vehicle components such as shifter cables, air bag modules, engine pads, engine and body wires, amplifiers, speakers, strikers, seat belts, brake pads and rotors, door panels, lift cylinders, windows, etc.• Setup production equipment and supplies before executing job orders.• Operated equipment safely and effectively for production processing.• Ensure that equipment is maintained in good and safe working condition.• Inspected equipment to identify any replacements and malfunctions.• Performed regular equipment maintenance to ensure production capacity and quality.• Clean equipment when needed.• Work under guidance of Supervisor to perform and complete assigned duties in timely manner.• Evaluate equipment performance and recommend improvements.• Operate trucks and other industrial vehicles to transfer production equipment between warehouse and working area.• Followed safety procedures and company policies for equipment operation.• Recommend process improvements to enhance operational efficiency and safety.• Contribute to waste management programs.• Identify and report unsafe operations to Supervisor immediately.• Maintained work area clean, safe, and organized.• Took part in all company-offered training sessions to improve skills and knowledge.• Loaded supplies into machines by hand or by hoist.• Inspected final products for defects and flaws using proper QA procedures.

• Monitor agent quality on daily, weekly, and monthly basis.• Develop and maintain quality reports at agent, team, and call center level.• Coach agents on daily, weekly, and monthly basis and provide written and verbal feedback for purpose of quality improvement.• Communicate with and support quality and training manager, operations manager, supervisors and leads.• Train customer account executives in billing, payment, cable box and modem/gateway activation, order entry, upselling products and services, scheduling trouble calls, troubleshooting video, phone, and high-speed internet.• Create and maintain methods and procedure documents.• Developed monthly, end-of-quarter, and other statistical reports, including analysis for leadership team and for quality improvement program outcomes studies.• Created and revised procedures, checklists, and job aids to reduce error disputes.

• Interfaced between multiple applications while handling equipment order request from customers.• Activated Digital Transport Adapters, Set Top Box, and DVRs.• Programmed Universal Remote Controls.• Handled over 50 calls per hour to address customer inquiries and concerns.• Used Microsoft Word and other software tools to create documents and other communications.• Carried out day-day-day duties accurately and efficiently.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Created and maintained Methods & Procedures documents including troubleshooting steps, product information, order process, promotions, guidelines and instructions for use of the call center.• Maintained and updated DotNetNuke Content Management System for Knowledge Management System including web pages, modules, user accounts, forms, and links.• Participated in Train-the-Trainer and QA monitoring sessions to stay calibrated with quality and client.• Cross-trained existing call center associates on established programs.• Provided floor support to operations as backup supervisor for all programs.• Scheduled and taught in class and online courses to increase learning opportunities.• Mentored new hires, resulting in stronger staff development and increased productivity.• Gathered and organized supplementary material to support structured lessons.• Tracked attendance and progress against goals for each participant.• Planned and delivered program training to average of 50 agents per month

• Documented team performance and productivity to establish professional development plans for each associate.• Supervised and trained staff in outbound calls.• Set-up, maintained, and monitored Management Console Application for outbound calls.• Responded to questions from associates regarding operational and personnel related topics.• Monitored and assured maintenance of optimum talk times, wrap-up, and idle periods.• Managed team of 30 employees, overseeing hiring, training, and professional growth of employees.

• Monitored and assured maintenance of optimum talk times, wrap-up, and idle periods.• Supervised calls in progress, provided advice and development that lead to measured performance improvement.• Maintained accurate records and provided written evaluations for team performance and productivity to establish plans for individual development.• Responded to escalated calls to provide problem solving assistance, handled difficult callers, and provided decisions on complicated issues.• Prepared and delivered training that improved technical/software support agents' skills and knowledge.• Gathered, documented, and sent clear information from communication meetings, ISBs, emails, letters, phone/radio calls and other media to associates.• Maintained Training Library and Knowledge Management System for use of call center.• Coordinated efforts with quality team to assist in quality improvement process of agents and staff.• Kept log of frequently asked questions to build robust FAQ database.

• Interfaced between multiple applications while providing high level customer service.• Performed troubleshooting, configuring, and resolving issues with Motorola IDEN phones,.• Bluetooth devices, IrDA, wireless modems, two-way radios, and smart phones.• Installed software and performed upgrades for end-users, developers, and dealers.• Scheduled door-to-door, overnight express and traditional warranty repair services for clients and dealers.• Offered friendly and efficient service to all customers, handled challenging situations with ease.• Resolved problems, improved operations and provided exceptional service.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Monitored all company inventory to ensure stock levels and databases were updated.• Handled over 50 calls per day to address customer inquiries and concerns.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Increased customer satisfaction by resolving equipment and software issues

• Washed empty vials for contact lenses storage.• Crimped vials filled with contact lenses.• Sterilized contact lenses in vials.• Maintained and cleaned all equipment used in accordance with Standard Operating Procedures.• Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.• Documented information by maintaining daily logs and equipment record books.• Performed routine lab and department maintenance to keep area clean and orderly.• Operated basic laboratory equipment such as crimping machine and sterilizer.• Trained new associates in laboratory procedures and standards.• Completed quality documents and input and saved quality data in appropriate locations.

• Build pallets with orders and position them to loading docks.• Prepare prepaid labels and arrange payment for third-party shipping company.• Process and review orders to be shipped via UPS, FedEx, and/or other shipping carriers.• Re-stock inventory manually or with warehouse equipment.• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.• Simplified shipping and receiving processes for improved workflow.• Recorded information, shortages and discrepancies to keep records current and accurate.• Loaded, unloaded and moved material to and from storage and production areas.• Wrapped pallets in shrink wrap prior to loading.• Completed over 50 customer orders each day in warehouse setting.