Larry Isreal Jr. Email & Phone Number

United States

Newport, Kentucky, United States

Provides support relating to technical issues involving Microsoft's core business applications and operating systemsProvides basic technical support at the Network level: WAN and LAN connectivity, routers, firewalls, and securityBasic remote access solution implementation and support: VPN, Terminal Services, and CitrixSystem Documentation maintenance and review in Nexigen's established KnowledgeBaseMonitoring the remote monitoring and management system system alerts and notifications, and respond accordingly through service

Cincinnati, Ohio

• Monitoring and responding to incoming tickets from support center, providing quick and accurate responses to resolve customer issues.• Providing quality assurance to StreamSpot daily activities including ongoing streams, server loads and queues.• Assisting with phone support for immediate client support cases.• Submitting tickets on customers’ behalf with proper descriptions of issues, necessary tags and assignment to correct agents.• The creation and support of integration options such as Restream.io,Roku,Youtube and others• QA testing of software and hardware developed in house.• Integration specialist for external hardware and software encoders along with integrating in-house tools

Blue Ash, Ohio

-Assisted customers with requests ranging from scheduling appointments to billing -Understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote, modems) and exhibit possibilities to subscribers. -Monitored customer networks to identify trends or diagnose one-off issues, then provided solutions

Blue Ash, Ohio

• Excellent communication skills are required. Communication will include phone and email support, and interpersonal communication working with other employees to resolve issues.An excellent understanding of common issues relating to pc workstations, browsers, data entry, Microsoft Office Product Suite, Windows platforms, printing and other common helpdesk knowledge.• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices• Initiative to identify and solve problems

Lebanon, Tennesse

-Performs cosmetic repairs on desktop, tablet and notebook computer systems.-Executes the burn process to meet all quality standards.-Tears down and replaces parts in systems.-Responsible for dispositioning inventory between recovery grades (retail, wholesale, sort and settle).-Trouble shoots and diagnoses hardware and software issues for a wide range of systems (desktop, tablet, and notebook computer systems).-Determines the most cost-effective course of repair and updates disposition of systems. -Loads and unloads product in an efficient and safe manner.-Moves product to storage areas with the proper equipment and efficiently stack and store the merchandise in the appropriate area. -Operates any material handling equipment safely and efficiently as required. -Operates within Standard Operating Procedures (SOPs) and Job Safety Analysis (JSAs).-Participates in physical inventories;-Performs labeling, sorting, wrapping, packing, and repacking as needed;-Communicates with operators from other shifts.-Provides on-the-job training to new teammates.-Responsible for 5S, maintain a clean, neat and orderly work area. -Assist in maintaining the security of the warehouse. -Comply with OSHA and SDS standards.Other duties as assigned.

-Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA, and FCC and following procedures as outlined in the Customer Premise Network --Installation Qualifications (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook)-Adhere to TQA standards in accordance with company policy-Follow security procedures to prevent any unauthorized services-Integrate various company services (video, internet, telephone) with customer's equipment-Ensure and record proper levels and signal quality within required specifications on active outlets; --Verify no signal leakage or ingress is present in the drop network-Identify basic distribution problems associated with the RF portions of the forward and reverse plant and refer to Field Engineering-Escalate unresolved customer issues to supervisor-Clean the premises of all debris and materials after the installation is complete-Educate customer on proper use of services and equipment, including channel lineups, and how to access online help-Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders-Operate communications device in accordance with company policies-Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock, and secure assigned vehicle and equipment, in accordance with company policies-Utilize and become proficient with tasks, tools, test equipment and information that will enhance business results-Adhere to industry specific, local, state and federal regulations, as applicableKnow, understand and follow company policy-Perform other duties as requested by supervisor

Information Technology

Design And Visual Communications, General