Larry James Email and Phone Number

With goals, motivation, and organizing abilities to promote customer-centric management and exceptional customer service through leadership and strategic management, I leverage my 15+ years of extensive experience in the business management industry. Furthermore, my lifelong passion is to foster an excellent team, provide full-service hospitality to daily management while developing strategies to entice customers, including creating an exceptional marketing plan for the business’ continuous development. As a highly performing and articulate professional, I have developed competencies in providing customer-centric service levels, displaying effective problem-solving, planning, and business execution skills. Notable highlights of my experience include the following: • Exceeded leadership goals of the Company by increasing productivity by 15% through exceptional performance.• Increased customer retention by 33% by developing and offering unique options for escalating concerns and specializations, improved staff training and mentoring while monitoring NPS and new support processes.• Well-known as the key contributor and change agent concerning the Atlanta office's exceptional business culture transformation entailing substantial employee initiatives and effective work and life balance.• Administered rebuilding of multiple broken teams to success and helping reshape the culture of an organization by helping influence key initiatives such as unlimited PDO, Mentor programs for new associates.My passion for delivering strategic and results-driven approaches while encouraging others to flourish towards a common goal motivates me to provide organizational success. I am confident that this will make me a great contributor. Expertise: Case Management | Product Quality | Dispute Resolution | Customer Advocacy | Customer Management| Team Coordination | Customer Inventory | Data Forecasting | Customer Support | Change Management Principles