• Create and implement a strategy for executive education for senior leadership.• Collaborate with leaders to discuss talent and organization design.• Interpret and debrief talent analytics.• Select, implement, and manage a global mentoring program consisting of over 10000 employees.• Build a Learning Alliance to reduce redundancies and create a Center of Excellence. • Guide the development of employees through 1:1 feedback and coaching sessions.• Change management lead for global Workday implementation.

• Manage learning and development design and delivery for the United States.• Partner with HR Business Partners and lead talent reviews for President, Vice President, and Director levels. • Utilize analysis and reporting on metrics of training to guide future development.• Hold education sessions for managers, directors, and VPs with regards to career development conversations.• Certified MindGym facilitator.

• Partner with HR Business Partners and lead talent reviews for succession planning and employee development. • Develop and train Organizational Development training curriculum.• Perform analysis and reporting on metrics of training.• Manage the mentor and reverse mentor programs.• Create content for the promotion of Higher Ambition Leadership. • Certified Predictive Index (PI) practitioner.• Certified in Presentation Advantage (Franklin Covey).

• Manage a competency-driven Leadership Development Program.• Ensure efficient development of new materials through the Agile process.• Maintain relationships with key internal and external executives in order to identify additional training opportunities for all business lines.• Work with clients and account managers to establish training needs for new projects including topics, length of training, and resources needed.• Work with business partners throughout the organization to identify internal training needs (HR, InfoSec, Sales).• Responsible for leading a team that purchased and built a proprietary learning management system.• Perform ongoing evaluation of trainers to ensure efficiency within a classroom and virtual environment.• Evaluated, negotiated and chose vendors for SaaS opportunities including a learning management system and voice of the customer survey system.• Ensure new hire onboard training is up to date and easily accessible both in person and via computer based training.

• Act as a mentor to new trainers and employees during the on boarding process.• Act as an administrator for the internal and external LMS.• Design and develop Salesforce.com training for entire company.• Responsible for implementation and administration of a Voice of the Customer survey tracking Net Promoter Scores via Satmetrix.

• Develop instructor led training workbooks and presentations for software, and energy and derivative industry.• Train internal employees and external clients on software and natural gas, crude oil, and power industry standards.• Develop computer-based training using Adobe Captivate including story boarding, scripting, animation, and review.• Maintain current knowledge of competitive products and trends within the energy and derivative markets.

• Provided overall leadership for the Financial Center, ensuring objectives and goals are exceeded.• Opened new Denovo Branch and co-managed two existing Financial Centers with $450 million on deposit.• Trained sales staff in obtaining and maintaining business and personal client accounts.• Established expectations for success and monitored progress in customer service, production, referrals, household retention and growth, audits, and compliance.• Provided ideas and suggestions relative to product lines, developed and implemented sales strategies such as off-sites and local business visits.• Served by appointment on Leadership Development Council, Production Goal Gap Management Committee, and Customer Service Standards Task Force.• Managed Financial Center P&L.

• Trained over fifty deposit, sales, and leadership classes.• Created, reviewed, and assessed new and current courses for tellers, financial sales consultants, and managers.• Administered and provided staff training for the High School Internship Program at over 110 Financial Centers.• Oversaw the efforts of fourteen training specialists through “buddy” program to ensure proper training was completed in Financial Centers.• Certified to teach Ken Blanchard’s Situational Leadership 2, NetSpeed Leadership Training, and Workplace Connections Managing Difficult Conversations.

• Supervised a team of twenty-eight call center representatives handling cellular clone fraud and identity theft.• Monitored team phone calls and work for quality and training purposes.• Developed training programs for all new call center representatives.• Developed a call center decision tree to ensure customer satisfaction through improvements in call efficiency and abandonment rates.• Acted as a liaison between Worldcom and business partners.

• Supported operation of cash lanes, reconciliation, coaching of cashiers, and maintained daily schedules.• Held training classes for all store personnel concerning cash lane operation and fraud detection.• Contacted customers regarding credit card charge backs and customer service issues.• Wrote and maintained a point of sale training manual.