Larry Larose Email & Phone Number

Bowie, Md

Chief Everything Officer

Washington D.C. Metro Area

Motivated multi-unit region to its highest profit numbers ever, averaging $48,000 per month increase over previous performance.Directed team of 8 professionals to turnaround poorest performing region, lowering delinquency by 15% in two weeks and increasing new accounts an average of 70 per unit during the following year.Designed and developed company-wide policy and procedures manual, which streamlined operations and communicated company objectives, lowering costly operation mistakes.Created and authored company training manual for all operations positions producing quicker promotions and lowering turnover.Communicated results of infield pre-conversion testing with MIS department saving company thousands of corporate and infield man-hours.Imagined an efficient and effective in-field collections schedule that decreased delinquency percentage by 5% average and lowered ineffective man-hours in several different markets across the country.Managed new operation from opening to maturation exceeding $30,000 in revenues monthly within 3 months and becoming the most profitable operation in the company with 30% profit line exceeding $300,000 per year.Analyzed operations of potential company acquisition, saving company thousands of dollars from inadvisable purchase.Conceived MIS procedure that lowered operation man-hours by 300 plus per week.Trained groups of 40+ managers, account managers and assistant manager in specialized training seminars lowering divisional delinquency 2% weekly and increased account gain.Led worst performing region in company to top operating region award twice within 2 years.Conducted recruitment presentations procuring 50+ resumes, arranging interviews and employing 12 key personnel.Performed operations evaluations and audits, raising internal audit scores from 30% to 80%.; Improve organizational results through Creative Strategic Planning, Process Improvements Organizational Development Consulting and Coaching.

Standards For Excellence FacilitatorDesign and deliver organizational improvement processes to increase operational efficiencies, customer service scores and bottom line performance.Facilitated organizational design programs in ten automobile dealerships, raising customer satisfaction scores 21 points in a single month, increasing unit sales, service revenues, employee retention and contribution to bottom line profits.

Supervise 10 operations with staffing of 60 to 100.