• Assess client IT needs and goals and identify client’s technical requirements, researching as needed• Consult on IT project architecture, standards, and processes• Develop and document client system architecture• Establish project scope, budget, and schedules• Create data flows and database schemas• Plan and manage small- and large-scale projects based on client goals• Analyze client data to assess weak spots in current system and network• Recommend system improvements and testing protocols• Create automated e-mail newsletters for clients• Debug existing systems and applications and provide additional troubleshooting as needed

• Deliver mail and packages to over 500 stops on a daily route within a 5-hour deadline• Analyze logistical data to plan route and ensure route efficiency• Utilize time management skills to ensure consistent on-time deliveries• Improved productivity of daily route by 12% and increased route size by 10%• Provide training to new hires regarding job duties, workplace policies, and legal requirements

• Managed database of over 3,000,000 records • Utilized an SQL server to improve processes and assist with daily business activities• Provided support to customer service and sales representatives in resolving client issues• Prepared weekly sales reports and presented findings in team meetings and to key stakeholders to inform business decisions