Consults on iCIMS best practices and technical capabilities to Strategic and Enterprise clients within a Remote environment. Manages client relationships as a member of the Customer Success department to ensure full adoption of winning processes to assist clients competing in tight applicant markets. Drives retention by demonstrating product value and enabling clients to succeed when using the powerful tools within the Talent Cloud. Leads regular cadence calls as the primary contact driving… Show more Consults on iCIMS best practices and technical capabilities to Strategic and Enterprise clients within a Remote environment. Manages client relationships as a member of the Customer Success department to ensure full adoption of winning processes to assist clients competing in tight applicant markets. Drives retention by demonstrating product value and enabling clients to succeed when using the powerful tools within the Talent Cloud. Leads regular cadence calls as the primary contact driving partnership with Fortune 500 clients.Drives internal improvements with effective cross-functional communication. Prepares and delivers internal trainings to enhance technical understanding across the organization. Show less

Partnered with Enterprise clients to troubleshoot issues in iCIMS proprietary Applicant Tracking software.Mentored new hires and enabled dozens of internals within the Technical support and Customer success departments.

Ensured moves were conducted in accordance with the company's standard operating procedures, consistently communicated with clients and management, and completed all required paperwork. My most important responsibility was to my crew. I delegated tasks to ensure everyone was gainfully employed, trained new team members on safe techniques, and set the tone for the day with my positive attitude and resilient outlook.

Amazing Moves is a locally owned moving company based out of Denver. Working at this fast-paced company meant learning to drive a 26' box truck through the traffic of downtown Denver one day and then the inclines of the mountains the next. Communication, teamwork, and rapid problem solving skills are critical elements to success at Amazing Moves, as every day you work you will be sent out with a different crew, to a different location, and have to face a brand new set of challenges to complete… Show more Amazing Moves is a locally owned moving company based out of Denver. Working at this fast-paced company meant learning to drive a 26' box truck through the traffic of downtown Denver one day and then the inclines of the mountains the next. Communication, teamwork, and rapid problem solving skills are critical elements to success at Amazing Moves, as every day you work you will be sent out with a different crew, to a different location, and have to face a brand new set of challenges to complete the job and exceed the standards of timeliness, attention to detail, and good customer relations. Show less

I operated in a team environment to analyze information and create reports and briefings to senior leaders in order to maximize the efficiency of the organization and increase the understanding of the operational environment.

Working at FedEx as a package handler consisted of early mornings, fast work, and heavy lifting. Accuracy under pressure is a critical skill learned at FedEx, as each shift requires you to sort packages, of up to 150 pounds, and load them into designated spots on various trucks without falling behind the pace of the conveyor belt. I earned Package Handler of the Month for exemplifying those skills.

As a Customer Service Representative, I responded to customer inquiries, resolved issues and complaints, and provided a continued positive atmosphere to returning customers.

I joined the Army immediately following my graduation from high school. As an analyst, my tasks included data mining, data entry, defense and terrain analysis, preparing presentations, delivering briefings, and inspecting the proper maintenance of functional areas as related to physical security.