Larry May Email & Phone Number

Pensacola, Florida, United States

Department Of Homeland Security Pensacola, Florida

• Administered and maintained Avaya Aura Communication Manager, Application Enablement Services, Call Center Elite Multichannel, G450, G430, and System Manager to ensure smooth and efficient operation of voice.
• Schneider Electric (APC) Environmental monitoring servers setup, installation, and administration.
• Immediate support to the NOC for any issues involving hardware or software malfunctions.
• Administration of software tools used by the NOC.
• Training of NOC personnel on any new equipment or software that will be implemented.
• Administration of any equipment that doesn’t fall into any one department.

Department Of Homeland Security Pensacola, Florida

• Monitoring status of IT infrastructure using monitoring software such as HP BSM, Whats Up Gold, and OpsView.
• Recording when outages occurred and escalating when needed.
• Assist remote users with PC and network issues.
• Environmental monitoring servers setup, installation and administration.
• Avaya Automatic Call Distribution planning, setup, installation, and administration for the contact center.
• Manage users and computers using Active Directory

Washington D.C. Metro Area

• Trained and supervised small teams that travel globally in support of the President and his staff.
• Ensured that all networking equipment, computers and printers were properly configured and in working order.
• Ensured that all equipment arrived at site and offices were set up to standard.
• Managed and tested all telecom orders and installs.
• Setup and manage onsite help desk to support the President, staff and service members.
• Performed site surveys for installation of Aruba Wireless systems.

Joint Base Lewis Mcchord, WA

• Managed the training, reporting and accountability of all communication security equipment, software and personnel at the brigade level which consisted of 4 companies.

Youngsan, Korea

• Reestablished backup and archiving capabilities for the divisions financial servers both on and off site.
• Managed network monitoring and server monitoring.
• Trained junior members of IT team regarding network security and troubleshooting of user equipment and data circuits.
• Supervised six technicians on day to day operations.
• Implemented company policies, technical procedure and standards for preserving the integrity and security of data, reports and access.
• Supervised and assisted the help desk manager in day to day operations.

Schofield Barracks, HI

• Prepared documentation on system startup and operation.
• Trained subordinates on operation and troubleshooting procedures for the Base Band Node.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.