Larry May Email & Phone Number

Olar, Sc, Us

Pensacola, Florida, United States

Department Of Homeland Security Pensacola, Florida

• Administered and maintained Avaya Aura Communication Manager, Application Enablement Services, Call Center Elite Multichannel, G450, G430, and System Manager to ensure smooth and efficient operation of voice communication infrastructure.• Schneider Electric (APC) Environmental monitoring servers setup, installation, and administration.• Immediate support to the NOC for any issues involving hardware or software malfunctions. • Administration of software tools used by the NOC.• Immediate support to the NOC for any issues involving hardware or software malfunctions. • Training of NOC personnel on any new equipment or software that will be implemented. • Administration of any equipment that doesn’t fall into any one department.

Department Of Homeland Security Pensacola, Florida

• • Monitoring status of IT infrastructure using monitoring software such as HP BSM, Whats Up Gold, and OpsView. • Recording when outages occurred and escalating when needed.• Assist remote users with PC and network issues.• Environmental monitoring servers setup, installation and administration.• Avaya Automatic Call Distribution planning, setup, installation, and administration for the contact center.• Manage users and computers using Active Directory• Work with Altiris Service Desk software to insure that tickets are worked and input properly.

Washington D.C. Metro Area

•Trained and supervised small teams that travel globally in support of the President and his staff.•Ensured that all networking equipment, computers and printers were properly configured and in working order. •Ensured that all equipment arrived at site and offices were set up to standard. •Managed and tested all telecom orders and installs. •Setup and manage onsite help desk to support the President, staff and service members.•Performed site surveys for installation of Aruba Wireless systems.•Monitored wireless networks to identify rouge access points and unauthorized access.

Joint Base Lewis Mcchord, Wa

•Managed the training, reporting and accountability of all communication security equipment, software and personnel at the brigade level which consisted of 4 companies.

Youngsan, Korea

•Reestablished backup and archiving capabilities for the divisions financial servers both on and off site. •Managed network monitoring and server monitoring. •Trained junior members of IT team regarding network security and troubleshooting of user equipment and data circuits. •Supervised six technicians on day to day operations. •Implemented company policies, technical procedure and standards for preserving the integrity and security of data, reports and access. •Supervised and assisted the help desk manager in day to day operations. •Ensured all systems were operational by performing maintenance and upgrades.

Schofield Barracks, Hi

•Prepared documentation on system startup and operation. •Trained subordinates on operation and troubleshooting procedures for the Base Band Node.•Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.