Service Manager 9.31 Administrator
CurrentThree man team running the installing and maintaining the new ticketing system Service Manager 9.31. Service Manager 9 on the classified side of NGEN project has been implemented. Service Manager 9.31 has over 700,000 customers from DOD, USMC & US Navy. Remedy software retirement from USN. Upgrading HPSM Service Manager to 9.41 in January 2018.