Larry Melton Email and Phone Number

Providing technical support and troubleshooting to end users.Logging hardware and software tickets via Servicenow and Gateway.Taking inbound and outbound customer technical support calls.Utilizing Splunk to monitor real time data that produce graphs, reports and alerts.

Utilizing Oracle SQL Developer to send code and retrieve data from the Oracle Database.Creating Oracle and SQL Reports using functions of SQL.Performing the installation of Oracle Linux 6 operating system, Oracle Database,SQL Developer, Java Kit Developer and Weblogic.

 Utilized the configuration management database to access GPC assets. Processing and coding invoices to be paid for customers of GPC. Assisting in managing the configuration management database for proper tracking of assets. Providing variance explanations for preliminary budget forecasting. Planning and managing population of the configuration management database accessing company assets.  Coordinating initial identification of CI’s within sections of the department. Accessed the configuration management database utilizing Service Now.

 Successfully resolving customer issues through troubleshooting storage devices within the Mission Critical scope. Arrange coordination between HP’s internal organizations involved in the overall service solution delivered to customer. Supporting a broad range of products in complex mission critical configurations and critical business environments, such as 3PAR Arrays, EVAs, MSAs, XP StorageWorks Disk Arrays, and Brocade Switch troubleshooting. Knowledge of Network-Attached (NAS) and Direct Attached (DAS) storage. Basic knowledge of hosts connectivity (Linux, Windows, HPUX) Documenting call activity, technical analysis, technical processes and case management procedures.  Responsible for engaging, escalating, and communication with cross-functional groups within HP and customer organizations. Analyzing and troubleshooting XP and EVA storage arrays proactively in multiple Datacenter environments.

 Understanding of budgeting cost tracking, financial projection techniques and methods. Examined financial data for signs of fraud, tax evasion and other illegal activity. Collaboration with customer, other internal groups, and senior resources to resolve complex issues. Experience in cost analysis reporting providing analytical feedback to management to allow for improved budgeting and spending decisions. Coordinated budget schedules, data requests, variance analysis and reporting with business units.

 Analyzed and reported data using a variety of extraction tools to synthesize key information for easy to understand performance reports that were used to enhance business results.  Provided technical and analytical expertise in the development of business plans and strategies to improve customer service, working capital utilization and client satisfaction. Analyzed business requirements by conducting informational sessions with clients to better understand the requirements and prioritize requirements. Developed and implemented decision support and work tools to achieve business results.