Provides direction and supervision to Operations Manager, Team Managers and designated Business Development employees. Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of service center employees. Sets service center location objectives, monitors and appraises employee performance. Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction. Maintains product quality through compliance with service standards and client instructions. Establish and oversee clear objectives to Operations Managers and Team Managers with respect to open case inventory with proper and timely closing and billing of files. Monitors and improves efficiency of service center location operations.*Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans. Directs sales solicitation activities of Operations Managers and Team Managers. Upholds and projects the corporate image by participating in industry organizations and functions. Evaluates and recommends continuing professional education of service center personnel. Insures personnel records are properly maintained and all performance reviews are completed timely with appropriate salary adjustments per business unit guidelines. Upholds the Crawford Code of Business Conduct at all times. Participates in special projects or performs duties in other areas as requested.

Provides direction and supervision to Team Managers and Operations Managers. Recruits, selects, orients, hires, coaches, counsels, disciplines and evaluates performance of branch employees. Sets branch objectives, monitors and appraises employee performance. Communicates and enforces ethical business practices and compliance with laws and regulations of jurisdiction. Maintains product quality through compliance with service standards and client instructions. Completes file re-inspection and audits as requested. Establish and oversee clear objectives to Team Managers with respect to open case inventory with proper and timely closing and billing of files. Assigns work ensuring balanced workload for employees in Service Center. Monitors and improves efficiency of Service Center operations. Establish market presence and identify revenue opportunities. Responsible for the development of a sales plan and coordinates local sales efforts with national and regional sales plans. Directs sales solicitation activities of Team Managers as required. Upholds and projects the corporate image by participating in industry organizations and functions. Evaluates and recommends continuing professional education of Service Center personnel. Maintains personnel records and approves salary adjustments. Upholds the Crawford Code of Business Conduct at all times. Participates in special projects or performs duties in other areas as requested.