Management and coordination of the company website. To included, continued operational communications, updates to website for organization and operational need. Responsible for the on-going audit and review of its content – making recommendations and implementing developments to improve accessibility, navigation and user interface.• Spear headed the redesign of the company site, which included theme design, creating website strategy, complete review and update of website content in line with the company's new marketing, business and operational plan.• Reset search engine optimization (SEO) and analytics reporting functionality to capture new reporting information as part of the company's new marketing, business and operational plan.• Knowledge of search engine analytics to maximize traffic to website. Streamlining navigation and increasing online presence to marketing business services to potential client/customers.• Tracking/Measurement by developed and establish measurable analytics for usage tracking of website content through “click through” rates, page views, visitor information and other metrics• Monitoring and analyze statistics and user information to website performance, including use of Google analytics, producing reports and making recommendations as applicable• Works with the website host vendor serving as company administrator and lead point of contact to correct problems, scheduled maintenance, troubleshooting, testing of system updates, and changes that may affects issues in functionality as needed. Certification | Verification SpecialistManaged and conducted sub-contractor research utilizing a myriad government website to validate a firm’s certifications, credentials and work abilities for identified scopes of work to meet the needs of a construction/engineering prime bidding process for working on the LAWA /APM construction project.

Managed an employee corporate communications system for a Fortune 200 company with 13,000+ employees; included communication strategy, implementation, CEO/executive messaging, IT trouble shooting, and management of email distribution systems for 8 years.• Developed the deployment of a new company-wide email system, Salesforce Marketing Exact Target tool by applying expertise on operational and interface requirements, and user needs; resulted in a successful IT set up/architecture build that connected the vendor’s external system to SAP, thereby ensuring automated updating of employee lists • Developed in-depth knowledge of SCE’s Lotus Notes Distribution Automaton (D.A.) system, including email functionality, distribution list creation using query functionality, and internal and SAP access requirements.• Led collaboration, project management, and testing with system users and IT department while implementing system updates and improvements; resulted in more user-friendly enhancements and smooth implementation. • Created, managed, and directed the overall project/training plan to conduct comprehensive training and ongoing training to all new users of the distribution automation system.• Developed training and policy guidelines and materials for the new company-wide email system, and reviewed and updated the Distribution Automation User Guide.• Collaborated with IT department specialists for system troubleshooting, updates, implementation and enhancements.

Managed administrative support to Senior Vice Presidents of 2 department for 7 years; led and managed all logistic support and scheduling for 10 monthly Employee Breakfast Meetings per year at 82 work centers throughout the 50,000-square mile service area.• Managed schedules, determine meeting locations base on geographical locations, time of year and visiting practices. Worked with members of corporate communication, VP executive assistants and location management to obtain approvals for all scheduled visits. Insuring the coordination of necessary food, audio visual support and overnight lodging as needed• Created, analyzed and interpreted employee surveys on the meetings using Verint analytics software; resulted in producing reports to executives and organizational reports for improved organizational communication and decision-making• Tracked meeting attendance and conducted surveys for capacity building workshops and community forums for the department’s community involvement and philanthropy team using Verint survey tool• Built database and created reporting using MS Access to assist manager in improving the reviewing and reconciling department budget and expenditures• Reconciled/reviewed both manager’s and direct reports expense reports, corporate credit cards/expenditures, and invoices• Demonstrated collaboration and communication skills, with the ability to plan and organize heavy workloads, adjusting to changing priorities as needed.

Assignment: Southern California Edison Company, Irwindale, CAAssistant for/to the director of a business unit IT support department: • Coordinated and scheduled meetings and conference calls for Manager • Typed correspondence; prepared and edited documents and presentations materials. • Reconciled/reviewed both director's and direct reports expense reports, corporate credit cards/expenditures, and invoices. • Demonstrated ability to plan and organize heavy workloads adjusting to changing priorities. • Excellent ability to work independently or in a team environment. Able to interface well effectively all levels of executives, senior managers, clients, peers and staff. • Served on the department safety team.

Operations ManagerManaged all aspects of the security operation on/off premises for a private security staff. Insuring property protection and customer satisfaction of an internet data center facility • Initiated and developed locations operations plan, policies and procedures in conjunction with customer’s security needs and service requests. Which were determined to be so comprehensive, they were instituted in the clients location in Dallas, TX. • Conducted client contacts/meetings on quality assurance and duty performance following up on required actions.

Assignment: Southern California Edison Company, Alhambra, CAInformation Presentation Specialist • Database Administrator, overseeing daily database operations, troubleshooting problems and take corrective action to fixed reported issues • Designed and developed an Access database to monitor project work and building requirements. Implemented database design changes to meet operational, user needs and requests. • Able to analyze and troubleshoot system failures, and work with t IT to resolve issues where needed. • Worked with system users to identify enhancements to make the system more user friendly • Created, compiled and organized project forms and reports utilizing access database system/information.

Assisted in the development and design of marketing materials, sales presentations flyers and direct mail for apparel manufacturer. • Provided customer support, including pricing information, tracking order status, and working with production to anticipate and solve delivery problems. • Developed monthly company newsletter. • Experienced in extensive communications with customers, clients and sales representatives.

Deployment Manager: Managed staff of 4 in the operations, coordination and deployment of 2500 security officer located throughout 5 counties in Southern California areaManaging and successfully scheduling and maintain coverage at location with an overtime rating of 0.03 percent • Managed, directed and supervised payroll audits for all officers and employees. Analyzing to identifying payroll problems and providing corrections prior to checks being issued and distributed. • Conducted client contacts/meetings on quality assurance and duty performance following up on required actions. Example; conducted contractual contact to improve services at the five county of hospitals for Los Angeles. Requiring location visits, review of physical security needs/requirements and meeting with county safety police. • Initiated and developed all of the locations operations plan, policies and procedures in conjunction with customer’s security needs and service requests. Including the updating of security officer schedules and working locations. • Assisted in the processing of accounts receivable billing by reviewing multiple client invoices, insuring timely billing to clients.

Operations Manager in charge of a staff of 300 security officers/gallery attendants in a museum environment at Los Angeles County Museum of Art. Assigned to location to improve officer performance, operational efficiency and ensure customer satisfaction. • Develop post/location security operation instructions for clarity of officer job functions and duty performance at customer requests. Improving operational effectiveness and customer satisfaction. • Completing a comprehensive review and updating of security officer schedules, work performance and areas of working responsibilities. Schedule updates resulting in more productive working schedules, removing officers working with split days off and being assigned to positions appropriate for skill levels improving customer satisfaction and improving officer moral. • Implemented security briefings on exhibits changes, picture/exhibit’s cleanings or movements, location physical security issues and daily visitor information. Allowing for officers to be better/completely informed of museum operations improving the teams ability to provide appropriate services daily. • Supervised payroll audits for all officers/employees. Analyzing to identifying payroll problems and providing corrections prior to check issuing and distribution. Improving payroll accuracy, tracking of hours worked and improving AP processing of invoices for the location.

Location Commander: Managed staff of 32 officers in a hospital environment at Children’s Hospital of Los Angeles (CHLA) on all areas of operational security duties. Assigned to location to improve officer performance, operational efficiency and insure customer satisfaction. • Developed new post/location security operation instructions and procedures to improve operational and officer’s duty performance. •Served as a member of Emergency Disaster, Safety and Security committees for CHLA at the customer request. To improve communications between senior hospital staff and security staff in the event of emergency. • Assisted in the processing of accounts receivable billing by reviewing multiple client invoices, insuring timely billing to clients. • Hired, oriented and trained new employees on all aspects of security duty performance and customer service. • Conducted client contacts on contractual start-ups, additional projects and duty performance for quality assurance. • Conducted/provided quarterly and yearly performance evaluations on assigned security staff.

Military Police Officer/Team LeaderDuties:Supervised staff of 6 involved in law and order operation, physical security and community service at one of the largest US Army training areas Southern Bavaria, Germany • Conducted preliminary investigations at the federal level on reported disturbances, incidents or crimes while conducting patrols and physical security operations of base location • Involved in public relations and community outreach programs to insure soldier and family security • Conducted training on all aspects of duty performance. Both Combat and Law Enforcement Operations • Involved in joint protection objectives with German Law Enforcement.

Maintenance Shop Office: Provides command, control, and oversight over garrison or field maintenance and supply maintenance management operations section. Plans and manages maintenance support for combat vehicles, automotive, ground support equipment, communications small arms, radar, missile, welding, fabrication, recovery assistance in support of the battalion, units or task force within its area of responsibility.Duties: • Receive and process incoming maintenance work request and data entry of that request into US Army unit level computer systems. • Move request to the proper field maintenance activity to classify equipment and to determine whether it is reparable, perform primary inspection, order need parts. Accurately updated and maintain, both manual and computer records information status of repairs for purposes of tracking • Coordinate with command staff to schedule equipment for repair, depending on workload, parts availability, the priority of the requesting unit, and the priority of the specific equipment to support current operations. To include equipment recovery operations • Worked with maintenance teams to assist in trouble shooting repairs, part orders, unit problems, and tracking orders. Advising shop office command staff for verifying and correcting delays, • Created, compiled and organized reports on maintenance repairs, parts ordered, equipment recovery assistance and status of daily operations. As part of command and combat readiness.Work independently, in a team environment with minimum supervision and able interface well with all levels of military command staff.