Complete assigned duties within specific time frames to maintain service level agreements and customer satisfaction.Duties range in Printer diagnostics, configurations and repair (Dot Matrix, Mono-Laser, Colour-Laser & more), PC diagnostics, configurations and repair (desktops, laptops and servers)OS deployments and configurationsInstallations of new and/or upgraded systems (POS, Office networks etc)System removals with secure data wipingEnd User TrainingRecord keeping (work orders, assignment documentation etc) Receiving & shipping of new/used/DOA parts

Work with clients to help plan their special event as per their requests and desires.Provide quality music for specific special occasions including:Weddings, Christmas parties, work functions/staff functions, High School Dances, Anniversaries and more!Customer service by adhering to specific requests and/or event agenda's.

Assist Overnight Assistant Managers with shift responsibilities and reports.Customer Service the overnight crew with timely followup to inquiries and needs.Merchandise features with multiple presentations (4-way, Stack-base and End-caps)PI control and integrity through proper policies and procedures (IE- Loss Prevention)Licensed for Walker-Stacker, Electric Pallet Jack & WAVE equipmentStock shelves with merchandise, and maintain modular integrity with Zone Defense3M rule during Christmas hours (greet and assist shopping customers)

Oversee all aspects of day to day operations Customer experience - Execute company standards by putting customers first through merchandising, staff development and advertising.District trainer (DTSM)(16 stores) - Assist store managers with training and development using Star-Maker training materials. Conduct training classes for Shift Management (Optimizing Shift Performance)Loss Prevention - Minimize external and internal loss following proper company procedures and effective staff training.HR Management - Hire, Train and Coach associates to maximize performance and enhance associate experience. Conduct yearly associate appraisals.SPR - Manage Store Profitability through increased sales and effective expenses management.GRAFF - Retail training delivery, execution and follow up.