• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.• Maintained and update filing, inventory, mailing, and database systems, either manually or using a computer.• Computed, record, and proofread data and other information, such as records or reports.• Typed, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

• Collected 100% of all outstanding payments, certifications and legal leasing documents.• Compiled, sort and verify the accuracy of data before it is entered.• Located and correct data entry errors, or report them to supervisors.• Maintained logs of activities and completed work.

• Conferred with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Checked to ensure that appropriate changes were made to resolve customers' problems.• Determined charges for services requested, collect deposits or payments, or arrange for billing.

• Documented all investigative activities.• Advised businesses or agencies on ways to improve fraud detection.• Created and maintained logs, records, or databases of information about fraudulent activity.• Analyzed financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures

• Collected data related to fraudulent activity.• Documented and reported all activities related to fraud.• Interacted with outside partners such as banks, vendors, law enforcement.• Ensured appropriate policies and procedures comply with regulations and remain relevant.