Larry Runnels Email and Phone Number

Activities include managing the overall workflow of the Air Force Enterprise Service Desk as it applies to the resources supporting the operational mission. Providing the resources to the various levels, managing the quality of the resource performance, responding to issues raised up regarding performance either at the team or individual level, managing time and attendance, managing promotions and retention, and supporting the needs of the Operations Floor Controller.

Serves as the initial point-of-contact for troubleshooting hardware/software, PC, and printer problems. Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and other applications. Currently working issues related to the migration to Windows 7. Secret clearance. CompTia Security + certification. Interim Jobs

Oversaw desktop technology between all customer departments and company locations. Managed the acquisition, processing, delivery, installation, and relocation of all desktop hardware and software. Managed Help Desk technicians.Managed Help Desk Parts Depot. Managed Help Desk trouble tickets for technicians. Consulted with staff to coordinate voice and data systems capabilities. Familiar with different operating systems. Managed migration from Windows NT to Windows XP. Resolved billing issues with financial managers and customers. Supervised the wireless and catastrophe support unit. Oversaw operations pertaining to cellular phones and pagers in the home office and regional offices. Spearheaded the company migration to a new facility; Handled both company and third party resources. Developed staffing schedules, budgets, and time lines. Ensured safety procedures were followed. Ensured quality control standards were maintained. Reviewed and settled asset audit reports and conducted desktop audit review processes. Participated in Business Continuation exercises.