Larry Sapp Email & Phone Number

Springfield, Ohio

United States

I worked within the telecom and technology group where 98% of the customer base had a global reach. This role complimented the sales team by crafting solutions based upon customer needs and abilities that NCR provided.

Dayton, Ohio Area

Main connection point for many of NCR’s large premier accounts to ensure their satisfaction and continued loyalty. This role included being responsible for the retention of the account(s) that were managed.

Dayton, Ohio Area

Primary NE region negotiator for non-standard contract terms and conditions, teaming with NCR’s legal staff to ensure contract language complied with the abilities of the service organization. In addition was responsible for life cycle support for the premier mid tier accounts within the region.

Dayton, Ohio Area

Assisted the sales teams to analyze opportunities, seek approvals, and increase win rates. Was part of a task team to develop programs , improving win rates where NCR was non-competitive in the marketplace

Dayton, Ohio Area

Worked daily with one of NCR’s premier accounts to ensure their satisfaction and continued loyalty. Accomplishments attained during this period were: Attained revenue, profit, and service level metrics – budget of $35M in 2001 Formulated task team to develop new billing program for monthly printer usage resulting in a 15% revenue gain Was honored for 5 years for exception revenue performance – Century Point Club (CPC) Developed, documented and implemented numerous worldwide… Show more Worked daily with one of NCR’s premier accounts to ensure their satisfaction and continued loyalty. Accomplishments attained during this period were: Attained revenue, profit, and service level metrics – budget of $35M in 2001 Formulated task team to develop new billing program for monthly printer usage resulting in a 15% revenue gain Was honored for 5 years for exception revenue performance – Century Point Club (CPC) Developed, documented and implemented numerous worldwide and national service assumption plans ensuring everyone had a clear understanding of expectations – 100% retention rate Teamed with all members of the organization >100 (i.e.; logistics, call center, training, support, legal and marketing) to ensure continued long term success Monitored daily the success of our service delivery. Performed root cause analysis and developed corrective programs when required – minimal performance deviation Motivated direct reports (4) Show less

Dayton, Ohio Area

My role was to develop new programs that would generate new service revenue. As well, currently released programs were monitored to ensure they were still effective in the service marketplace. Accomplishments in this role included: Consistently attained revenue and profit objectives - $40.5M in 1995 Performed research to keep a pulse on the service industry Presented to upper management ways we can improve service revenue by implementing new programs After VP approval… Show more My role was to develop new programs that would generate new service revenue. As well, currently released programs were monitored to ensure they were still effective in the service marketplace. Accomplishments in this role included: Consistently attained revenue and profit objectives - $40.5M in 1995 Performed research to keep a pulse on the service industry Presented to upper management ways we can improve service revenue by implementing new programs After VP approval, created, produced, and implemented programs on a national level Developed training material and did instruction throughout the nation when necessary  Monitored for success, making adjustments if necessary Eliminated programs that no longer showed to be profitable Show less

Degree, Computer Terminal Technology

Included 955 hours of hands on lab instruction

Education record

Completion Certificates In: Effective Communication, Constructive Discipline, One-Minute Manager