Larry Schweizer Email & Phone Number

Chicago, IL

Manage the relationship and performance of an outsourced Level 1 Service Desk and Level 2 technicians supporting sales, corporate and warehouse employees. Collaborates with business partners to ensure the IT Support key performance indicators are aligned with the current business strategy and agile enough to support changes and growth. Responsibilities.

Itasca, IL

Responsible for transitioning legacy OfficeMax ITSM functions to the OfficeDepot ITSM teams. Annually; 300k Incidents, 9k Changes, 3k Knowledge articles. Contributed to the design of the ITSM strategy for the combined IT organization through collaboration, brainstorming and decommissioning Remedy 7.6.

Itasca, IL

Manage all Service Desk activities, processes, and strategies of a technical and diverse team providing multifunctional, multiplatform first and second level major / urgent incident service restoration activities, minor incident support, problem management, change management, knowledge management, request fulfillment, information security administration.

Itasca, IL

Managed technical and procedural support for all OfficeMax non-retail customers via a 14 hour a day, 5 days per week Help Desk.Managed insourced desk-side support resources responsible for pc deployment, printer lifecycle, wireless telephones and various software deployment strategies.Developed, negotiated and managed an outsourced desk-side support.

Itasca, IL

Supervised a team of nine Help Desk associates responsible for incident resolution. Transitioned logon ID administrative functions from the security team to the help desk which resulted in improved service levels, accuracy and resource flexibility.Independently managed the urgent incident / IT service restoration process.

Itasca, IL

• Was responsible for the business forms sales strategy to include customer integration and relationship management for large contract customers. Annual sales approximately $2M.
• Attended key sales trade shows and customer presentations to discuss the value add of Boise’s business forms program.

Traveling Position

• Supervised a team of traveling trainers responsible for system and process training and implementation of distribution software supporting forty-five nationwide distribution centers.
• Conducted bi-annual performance evaluations and salary recommendations
• Project manager for delivery systems development and implementation..

Itasca, IL

• Professionally managed order entry, pricing requests and credits for Boise’s thirty largest Chicago area customers with combined sales exceeding $100M.

Itasca, IL

Education record

Education record

Education record