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Larry Serrano Email & Phone Number
IHD (Internal Help Desk) Supervisor
at
Verizon Communications, Inc.
7 phones found
area 862, 973, and 201
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
IHD (Internal Help Desk) Supervisor
Location
Paterson, New Jersey, United States
Company size
Who is Larry Serrano? Overview
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Quick answer
Larry Serrano is listed as IHD (Internal Help Desk) Supervisor at Verizon Communications, Inc., a with 97920 employees, based in Paterson, New Jersey, United States. AeroLeads shows phone signal with area code 862, 973, 201 and a matched LinkedIn profile for Larry Serrano.
Larry Serrano previously worked as Sales supervisor at Verizon. Larry Serrano holds Associates, Humanities/ Liberal Arts from Passaic County Community College.
Company email context
Email format at Verizon Communications, Inc.
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Verizon Communications, Inc.
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Profile bio
About Larry Serrano
Larry Serrano is a IHD (Internal Help Desk) Supervisor at Verizon Communications, Inc.. He possess expertise in certificat of achievement in essentials of is security, web design website creation/html/ adobe photoshop and flash animation, independent business owner, project coordination, web design and 2 more skills.
Listed skills include Certificat Of Achievement In Essentials Of Is Security, Web Design Website Creation/Html/ Adobe Photoshop And Flash Animation, Independent Business Owner, Project Coordination, and 3 others.
Current workplace
Larry Serrano's current company
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Verizon Communications, Inc.
3 roles
Larry Serrano work experience
A career timeline built from the work history available for this profile.
Ihd (Internal Help Desk) Supervisor
Manage a team of 22 -25 IHD representatives to handle customer escalations to improve customer experience in a union environment Responsible for handling Presidential Escalations, Federal Agency complaints ( eg. FCC, PBU, Attorney General) and assigning to IHD representatives for resolution Motivate , coach and develop representatives with complex orders and recommend corrective action to resolve customer concerns to completion Responsible for monitoring calls to ensure representatives are following the call flow, technical accuracy and complying with company policies Execute on real time intervention to 30-45 representatives via office chat to assist with complex issues and override codes Responsible for reports pertaining to representatives workload and performance to drive opportunity, and engagement Ensure representatives have access to systems and that they are accessing/utilizing consistently Acted as Center Manager
Sales Supervisor
Team & coworkers
Colleagues at Verizon Communications, Inc.
Other employees you can reach at verizon.com. View company contacts for 97920 employees →
TJ
Talmon Jones
Colleague at Verizon Communications, Inc.Sandston, Virginia, United States
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MA
Melissa Allen-Tazewell
Colleague at Verizon Communications, Inc.United States
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AA
Anderson Antoine
Colleague at Verizon Communications, Inc.New York City Metropolitan Area, United States
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RM
Robert Martin
Colleague at Verizon Communications, Inc.Valley Stream, New York, United States
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ST
Stacey Tyler
Colleague at Verizon Communications, Inc.North Charleston, South Carolina, United States
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JP
Juan Pacheco
Colleague at Verizon Communications, Inc.Pasadena, Texas, United States
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EJ
Elise J (Joy) Baer
Colleague at Verizon Communications, Inc.Greater Philadelphia, United States
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DT
Do Thi Huong Lan
Colleague at Verizon Communications, Inc.Vietnam, Viet Nam
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TH
Taffee Hall
Colleague at Verizon Communications, Inc.Texas, United States
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CC
Christopher Carey
Colleague at Verizon Communications, Inc.Roswell, Georgia, United States
View →
Talmon Jones
Colleague at Verizon Communications, Inc.Sandston, Virginia, United States
View →
MA
Melissa Allen-Tazewell
Colleague at Verizon Communications, Inc.United States
View →
AA
Anderson Antoine
Colleague at Verizon Communications, Inc.New York City Metropolitan Area, United States
View →
RM
Robert Martin
Colleague at Verizon Communications, Inc.Valley Stream, New York, United States
View →
ST
Stacey Tyler
Colleague at Verizon Communications, Inc.North Charleston, South Carolina, United States
View →
JP
Juan Pacheco
Colleague at Verizon Communications, Inc.Pasadena, Texas, United States
View →
EJ
Elise J (Joy) Baer
Colleague at Verizon Communications, Inc.Greater Philadelphia, United States
View →
DT
Do Thi Huong Lan
Colleague at Verizon Communications, Inc.Vietnam, Viet Nam
View →
TH
Taffee Hall
Colleague at Verizon Communications, Inc.Texas, United States
View →
CC
Christopher Carey
Colleague at Verizon Communications, Inc.Roswell, Georgia, United States
View →
1 education record
Larry Serrano education
FAQ
Frequently asked questions about Larry Serrano
Quick answers generated from the profile data available on this page.
What company does Larry Serrano work for?
Larry Serrano works for Verizon Communications, Inc..
What is Larry Serrano's role at Verizon Communications, Inc.?
Larry Serrano is listed as IHD (Internal Help Desk) Supervisor at Verizon Communications, Inc..
What is Larry Serrano's phone number?
AeroLeads has found 7 phone signal(s) with area code 862, 973, 201 for Larry Serrano at Verizon Communications, Inc..
Where is Larry Serrano based?
Larry Serrano is based in Paterson, New Jersey, United States while working with Verizon Communications, Inc..
What companies has Larry Serrano worked for?
Larry Serrano has worked for Verizon Communications, Inc. and Verizon.
Who are Larry Serrano's colleagues at Verizon Communications, Inc.?
Larry Serrano's colleagues at Verizon Communications, Inc. include Talmon Jones, Melissa Allen-Tazewell, Anderson Antoine, Robert Martin, and Stacey Tyler.
How can I contact Larry Serrano?
You can use AeroLeads to view verified contact signals for Larry Serrano at Verizon Communications, Inc., including work email, phone, and LinkedIn data when available.
What schools did Larry Serrano attend?
Larry Serrano holds Associates, Humanities/ Liberal Arts from Passaic County Community College.
What skills is Larry Serrano known for?
Larry Serrano is listed with skills including Certificat Of Achievement In Essentials Of Is Security, Web Design Website Creation/Html/ Adobe Photoshop And Flash Animation, Independent Business Owner, Project Coordination, Web Design, Microsoft Office, and Marketing.
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