www.boldintents.comProject manage graphic design services from start to finish. Provide graphic design services including brand identity, logo design, web design and print desig to organizations including: Caring for Colorado, HSS Inc., Project Angel Heart, Metro Caring, BLDG Management, Norwood Campground, Adventures for the Wild at Heart

Build, maintain and deepen relationships as a trusted advocate providing exceptional client service and salesBuild high customer satisfaction, long-term engagement and retention with over $1 million personal client portfolio by probing customer interests, building rapport and proactively selling new inventory Manage customer/client relationships using Neiman Marcus software; identify opportunities for customer engagement, retention, and additional salesServe as Bottega Veneta Brand Manager and subject matter expert responsible for assisting 50+ sales team members in promoting the brand and increasing sales Analyze customer and sales trends for inventory purchase strategy and product marketing; collaborate with Bottega buyer to ensure future inventory matches trends for the local marketStrategize avenues for additional growth and revenue opportunities; proactively find sales solutions for customer needsResolve customer issues, including diagnosing problems, identifying solutions, providing status updates to the client while providing continuous feedback to internal teams

Assist in roll out and training of new technology, software and updates including multiple updates to the Mobile Agent Platform device and JET Gate Management SoftwareTrained other employees on service delivery, operations and other processes to build customer experience/retentionManage and track 150-400 daily elite travelers; proactively mitigating interruptions in service, rebooking critical passengers to ensure arrival to drive customer retentionProvide exceptional client service within the United Premium Services for elite travelers including the United Global Service and United ClubServe as Gate Agent and Customer Service agent; oversee boarding, departures and arrivals, and accommodating disserviced passengers

Explored 5 continents, 20 countries, and 48 cities; built and developed social media accounts and served as guest author about travel on Osprey Packs, an award-winning adventure gear company (https://www.osprey.com/stories/pack-like-a-pro-with-passport-wallet-phone/).................In 2017 my spouse and I decided we needed a reset; we sold our home and most of our belongings; we quit successful jobs and set off to explore the world and rediscover ourselves. In 180 days we were lucky enough to circumnavigate the planet and explore 5 continents, 20 countries, and 48 cities. We travelled 50,700 miles on 14 train rides, 72 subway rides, 26 flights, 26 bus rides, 162 car rides, 6 ferry rides, 16 tuk tuk rides, 6 bicycles, 1 cruise ship and 6 boats. We had 11 phone numbers, got 6 hair cuts and tried so much wine and beer. We spent 102 nights in Airbnbs, 72 nights in hotels and 6 nights in hostels. We enjoyed 24 beaches and learned to say hello in so many ways: góðan dag, guten tag, dobrý den, dobar dan, καλή ημέρα, buenos dias, ขอให้เป็นวันที่ดี, ថ្ងៃ​ល្អ, ngày tốt, hari yang baik, g’day, ra pai, 良い一日.

Director of Communications and Graphic Designer for a 1,500 member, multimillion-dollar, progressive non-profit. Create marketing strategy, design and manages projects from ideation to completionManaged selection process of organization customer management software by engaging in providers, scoping capability, and selecting solutions within budgetTest, install, train, and act as the subject matter expert of member and giving software Shelby Systems and Digital Signage SystemServe as lead trainer when new systems and software or updates occurredManage projects including brand development of the Montview organization and the redesign of user experience of montview.orgServed on organizational leadership team to drive results in conceptualizing and designing all external advertising, incl. newspaper ads, web ads, brochures, press releases, direct mail, billboards, posters and radio advertisements Designed, strategized and maintained online presence with regular contentManaged two junior graphic designers and public relations assistant, as well as 25 volunteers