Software start-up for remote playing of card and board games

Authoring business books on Project Management, Information Security, Process Re-engineering and IT Management. Most recent is IT Governance – 2019 edition.

Researched company requirements and negotiated McAfee software purchase - also assisted in corporate master license renewal. Pilot and system testing, and implementation of PC security software across Honda’s North American companies. McAfee Data Loss Prevention, Forcepoint (Websense) version 8.4 upgrade migrating from TMG servers to new Forcepoint appliances, implementation of Cylance behavior-based malware protection at Honda Financial.

Implementation of Good Works software for management cell phones. Company-wide update of Teradata databases to v. 15, Oracle databases to version 12. Decommission mainframe VMs through identifying users, systems and utility functions, and transferring those efforts to other devices. Tools used: Clarity (CA PPM), Open Workbench, SharePoint, Lotus e-mail, Office 365, Skype for Business.

Implementing software development, network enhancement and new infrastructure projects in a high security, DevOps environment. Project Manager for NetScaler load balancing and proxy replacement, internal Disaster Recovery testing, implementing 3rd party software upgrades and cloud-based solutions to Accounts Receivable Collections systems. Teams were local, remote and third party vendors. Tools used: Meridian, SharePoint, MS Project, Office 365, Skype for Business.

OCLC / KForce Implementing a Linux-based IT Automation, Ansible application installation system as a precursor to continuous integration, and as a sub-component of the overall DevOps program. Created system documentation in SharePoint and track issues using JIRA.

Senior Project Manager – Senior project manager for shop floor multi-tier software development and implementation of manufacturing systems, including data collection, production scheduling, wall-to-wall wireless network, production quality monitoring camera system, and disaster recovery testing of critical line-side systems. Also development of Mobile Applications and manufacturing systems.• Project coordination of equipment purchase, network wiring, installation, software development and implementation to customer. • Tools used include HP’s Quality Center, Clarity, Workbench, MS Project and the CMMi stage gate process. • Lead technical teams, develop project plans from minimal requirements, communicate with project stakeholders, manage multiple projects of varying complexity at the same time. • Manage department’s project portfolio (~100 projects/service requests in various states of completion) from initial request to execution (typically 60+ requests and projects in various stages). Project size ranges from $30k to $2 million.

Teaching graduate level Information Security and Project Management

Contracted through Comsys as an Infrastructure Project Manager.Senior Project Manager – Project manager for IT infrastructure migrating existing systems from older version of operating systems on physical servers to virtual machines. Establish project scope, gather technical requirements, work with engineers to build development, unit testing, and production and disaster recovery environments. Identify and resolve team interpersonal issues. Work with Infrastructure architects to resolve technical issues. Project size ranged from $50k to $3 MM.

Responsible for customer interface issues. Ensure that processes meet or exceed customer service level agreements.Director of Programs and Processes – Program Director of an electronics repair and logistics program for Unisys, NEC and Fujitsu, addressing customer service relationship concerns, such as issue tracking, resolution and escalation, investigating quality issues and following customer orders through the manufacturing and warehouse facilities. Managed ISO 9000:2008 quality and green initiatives at both Ohio and Minnesota facilities. Provided continuous improvement team training to improve process quality and reduce costs. Managed (inception to rollout) of multi-million dollar program to warehouse, configure and ship point of sale systems for new 7-11 stores.

Senior Project Manager overseeing outsourcing support for a major public sector client in the areas of desktop support, help desk, servers, new equipment installation and network team augmentation.Senior Project Manager – Lead a 25 person outsourced IT team at Columbus City Schools. Services include PC Techs supporting 135 sites, a help desk, instructional server support and network team supplementation. Project manager of movement of servers and network equipment into expanded datacenter. Actions included identifying cooling, access, electrical and network requirements. Gathered customer requirements, proposed project plans and implemented changes. Implemented a proactive continuous improvement process in all teams to identify the root cause of problems and reduce the number of calls made to the Help Desk. Implemented numerous process changes to increase the number of calls resolved on the first call. Responsible for hiring, dismissal and Profit/Loss.

Author a disaster recovery program and create a business continuity education program for a major LTL carrier. Duties include implementing a remote data center using replicated data for a 4 hour RTO.Project Manager for other tasks as assigned.

PM for infrastructure and Business Continuity

o Virtual Project/Program Manager – Assisting various sites with IT infrastructure projects. Examples are implementing a UNIX agent based inventory monitoring software package, Citrix software version upgrade.o Project Manager –Managed creation of Disaster Recovery program for client, working under the CSC Project Management Office (PMO), FY 05 managing Disaster Recovery Program (total $3.1 million – 6,850 hours) which includes BIA (conducted by IBM), 2 hot site tests, 3 year strategic planning, Change Management Program (to keep hot site and written plans in sync with production), Recovery Timeline Analysis (based on four hot site tests), DR plan of call center, and Headquarters exercise.FY 04 managed two major projects (total $2.85 million – 7,000 hours) for the development and testing of the company’s disaster recovery planning for the corporate headquarters and remote sites. Subprojects included hot site testing, administering contracts for Sungard (Hot Site) and Iron Mountain (off-site storage), DS3 connection to hot site, work area recovery, company-wide strategy and detailed local plans. Developed project descriptions, project budgets and executive status reporting. Assembled teams from across all lines of service.

Coauthored Quality Control for Dummies, and contributed to Business Efficiency for Dummies.

Project Manager - Managed multiple projects across all departments in an ISO environment to implement changes in business units, roll-out special products and new product programs. • Product Integration Center – Managed project for a roll out of new service offering to complement existing products, to include customer software loads, server configurations, asset tagging, work station pre-load and testing, material handling, management of customer supplied materials, etc. • Business Continuity Planning – Managed project to write a business continuity plan for 500+ person manufacturing, technical support call center and direct sales organization. Encompassed facilities support, security, data processing, telecommunications, sales and technical support call centers.• New Customer Support – Managed projects to support new major customers. such as CompUSA, QVC, Office Depot and an NFL licensed sales channel.

Springfield Assembly Plant

USMC: Field Radio Operator, Fixed Crypto Repairman, COBOL ProgrammerUSAFR: Crypto repairman, Electronics Maintenance ChiefUSAR: Electronic Maintenance chief, Mechanized Infantry Instructor (AIT), 11x Basic Training (1SG)

Group Manager, Computer Operations –Second level supervision of 18 people in the areas of PC purchase & maintenance, materials and services contracts, print room (2.5 million lines per day over 3 shifts), Help Desk (2 shifts) and telephone system. This group spanned two unions, two contractor companies and Navistar employees. . • Drafted IT operations department’s strategic and annual operational plan to support company’s business objectives. Assembled detailed operational and capital budgets to support each initiative in the plans. Adjusted plan based on approved budgets.• Drafted and issued a PC service contract for 3,000+ devices using RFP, bidder’s conference and final negotiation. Administered contract to contain costs and enforce service levels.• Developed and implemented asset management program for all hardware and software in the facility. Conducted wall to wall inventory. Reduced costs by removing long-gone equipment from service contracts and updated required service levels.Project Manager –Shop floor client server systems programming and support in SCO Unix, Windows, Visual BASIC, ACCESS, Ingres, SQL Server, FOCUS, COBOL/TSO/ISPF.Accomplishments Include: • Project management for data systems in support of migrating MRP software from an internal high-rise warehouse to an outsourced logistics provider.• IS Project Leader to migrate the facility from a “push” to a “pull” line stocking process. Included coordination with contract programmers, union members and various plant departments. • Managed project to research and design a finished goods active RF tag tracking system.

Cobol programmer analyst on Univac 1100

Mainframe COBOL based payroll programs for employees and commissioned based agents