SPS is the global leader in cloud based Supply Chain software. SPS connects trading partners via their network to enable efficient communications and strengthen supply chain operations. -I work primarily to integrate supply chain connections with our customer's business systems-Testing and validation of EDI Connections-Reading and resolving issues within data (XML, EDIFACT, X12, etc)-Project Management -Customer Development and Training on internal company translator and EDI requirements-Continued personal development via supplemental training. (Python Programming)

EDI is the electronic means of sending data between parties. At TrueCommerce I assist customers with implementing new Trading Partner connections on our network. I aim to provide expert customer service while delivering on my job expectations. I have listed a few of my duties below:-Increased Project Management, communication, and organization skills via management of 80-110 customer projects via NetSuite project manager-Continued technical problem resolution experience via EDI Relationship Management in testing and production environments for trading relationships-Expansion of quality assurance experience through EDI and Specification review in order to verify customers are sending accurate data across trading networks.-Improvement of ERP code writing by owning the Setup/Maintenance of ERP integration. Including but not limited to Quickbooks, Flat File systems, NetSuite, and more. -Customer Development and Training on internal company translator and EDI requirements to promote self sufficiency-I build upon my Leadership Skills though Employee Training on business processes and job duties to enable new employees to hit their goals

Through the GeekSquad I am enabled to assist customers with tech support needs. I aim to create an environment that promotes learning and comfort. Some of my duties include:-I build upon my Customer Success skills through in person customer training-Establishing Technical Support Experience via in person issue resolution-Expanding Technical Repair capabilities through part replacements, software installs, and part repairs-Diversifying repair knowledge by obtaining Apple certifications to repair Apple products-Improvement of Analytical skills through development of action plans for more complex technical issues that require level 2 part replacements and/or extensive software upgrades.

As Mobile Supervisor I was one of 6 store managers who were responsible for customer satisfaction and sales performance. Specifically my role was to run a successful Mobile Sales department that catered to efficiency and customer needs. I set sales goals, reviewed trends and projections in the market to identify opportunities, coached and trained employees, and responded to storewide issues throughout my day. -Built my Leadership Skills through coaching and training of employees to meet sales goals.-Enhanced Strategic Sales Planning capabilities through Multi Million Dollar sales goal review and establishment -I added to my analytical and issue resolution skills via complex issue review. -I furthered my recruiting skills by exploring local talent to build a successful team