• Designed and developed user interfaces for applications using React and TypeScript, ensuring a seamless and intuitive user experience.• Engineered robust and reusable components, contributing to a scalable and maintainable front-end architecture.• Set up and optimized API functionalities to enhance application performance and reliability.• Developed and maintained Cypress tests to ensure application stability and quality.Identified and resolved coding issues with TypeScript and Ruby, enhancing system performance and maintainability.• Designed and managed CloudFormation templates using Ruby, TypeScript, and the AWS Cloud Development Kit (CDK), streamlining infrastructure as code (IaC) processes.• Developed unit tests for the frontend application to ensure code reliability and coverage.• Architected and deployed Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate and accelerate software delivery.• Developed and optimized software systems essential for building AWS services.• Configured and managed both public and private cloud infrastructures using a suite of AWS services.• Built AWS services in different regions and automated manual build efforts by developing scripts in Bash, Ruby, and Python, significantly reducing operational overhead.• Provided critical on-call support, ensuring 24/7 availability for the immediate resolution of issues impacting customer-facing services.

• Manage day to day infrastructure• Support T3 critical tickets when assigned to task group• Preform monthly patching on all servers• Preform upgrades on VMware vRealize, NSX Manager, and vCenter• Preform monthly patching on all Windows servers inside the infrastructure• Troubleshoot and fix firewall issues within the infrastructure• Set firewall rules for our applications to pass through NSX manager• Monitor and configure site recovery manager for weekly backups• Revamp/Manage Sharepoint sites on multiple enclaves• Write SOPs for the department on how to upgrade VMware appliances and how to preform daily + •monthly task.• Image new hardware for on site deployment• Document/Research/Resolve VMware issues throughout the infrastructure• Create/Implement innovative ways to improve the the infrastructure

• Produce digital copies of documents for retention purposes• Organize scanned documents on various networks• Create spreadsheets with client data• Travel to client off-site location for document analysis and scanning of records

•Provide Sharepoint/ InfoPath assistance to users•Create SOP’s on Share Point related issues•Provide one-on-one end- user training as needed on proper Info Path usage•Troubleshoot Info Path form issues•Create forms in InfoPath for government customer•Resolve service manager & email tickets•Edit XML code on forms to resolve errors in code•Conduct monthly ticket metrics•Work with engineers to revolve escalated issues•Create/edit site collections in Share Point for government customer•Document + analyze trends in errors and report to Sr. Developers•Research different errors in codes and attempt to resolve

•Provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment; via telephone, e-mail, remote session, or in person. •Clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end- user training as needed. •Troubleshoot VDI printer problems for end-users. •Account creation, deletion, password resets, group management in Active Directory, and Exchange •Installation of PKI’s for employee’s •Conduct hardware and software inventory database •Install and modify operating systems and software programs, such as Symantec Endpoint protection, word processing applications, printers, VPN software •Assign static ip address to specific computers when needed. •Installation of desktop operating systems, various software applications and basic hardware for the PC •Deliver, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals. •Diagnose and resolve end-user network or local printer problems, PC hardware problems and, e-mail •Problem-solving skills and patience with customers •Ability to listen and ask questions to diagnose and solve computer issues. •Strong written skills to provide professional emails •Ability to work both independently and with a team •Assigning, unassigning, unlocking, and re-syncing RSA tokens •Experience with Cisco Any Connect, VMware Horizon Client, RDP, RSA Console, and KACE •Accessing virtual machines and assisting PC and Mac users with installs and issues •Removing back up tapes from server room and exchange with 3rd party •Responsible for secure file transfers •Back up management with Veeam software •Server room port management •Email installation on mobile devices such as iPhone’s, Android’s, and Tablets• Assist Developers with database issues

•Design, maintain, and update company website•Create accounts for new employees; Set up new tablets and smart phones•Install software, hardware, and peripherals for users•Configure iCloud, email, and calendars on iPads/iPhones•Assign NTFS permissions to Users/groups•Encrypt files with Anti-virus software•Preform and schedule weekly maintenance for Windows updates/Anti-virus software•Migrated Windows 8.1 to windows 10; Creating system images•Troubleshoot software, hardware, network, and peripheral issues•Basic CMD usage with ipconfig, ping, dir, rd, md, and cd commands•Conference room AV setup for trade shows

• Updated and maintained information on computer system and in archives• Completed requests and forwarded to travel agents