Trusted advisor who builds and strengthens client partnerships by creating and operationalizing a Client Success plan in conjunction with the Client's Decision Makers, influencers and Executives.

In newly created department, manage project management databases and tools, resource assignment, data analytics, forecasting and process improvement while continuing to serve as Executive Sponsor for the book of clients from my previous role as Senior Principal Global Client Relationship Manager when that role was eliminated.

Senior strategic client advocate and trusted partner serving and supporting some of ADP's largest Multi-National Global Clients, driving delivery of exceptional value and quality in a mutually beneficial relationship. Responsible for contract development & administration, amendment and renewal negotiation, managing escalations and crossing border issues, and ensuring thrilled clients with consistently high and improving NPS scores.

When Senior Director role was eliminated during RIF, asked by General Manager to step into only open role, one I'd previously held, but also continue to perform most responsibilities from Director role. Oversee client technical architecture and solution. Partner in managing the client relationship. Administer Lean Six Sigma inspired Operational Excellence program delivering prompt, efficient, predictable, quality results.

Oversee all aspects of client service and technical solution and partner in managing the relationship for ADP's largest client. Manage operations team of 15 direct reports in the US and India.

Managed six person operations team with shared responsibility for over 40 Global indirect reports. Responsible for managing interface related aspect of the solution and relationship for over 30 clients.

Oversee client technical solution. Provide strategic consulting to senior ADP leadership in the area of client technical architecture. Develop, implement and support leading edge Human Capital Management solutions for multiple COS clients, including ADP's largest client.

Perform needs assessment, recommend and develop custom client solutions. Design custom programs including specification development, testing, deployment and production support. Provide extensive, ongoing post implementation support including managing aspects of the client relationship.

• Provided broad-spectrum Human Resources and Information Technology consulting services for multi-location, multi-state, multi-national clients ranging from 2000 to over 100,000+ employees.• Twice retained by ADP as HR and Technical Consultant on COS implementations for their two largest clients.• Served as Project Manager from RFP through implementation.• Detected and corrected erroneous taxable fringe benefit issues affecting 40% of client workforce.• Brought 401(k) plan into compliance and implemented safeguards to prevent noncompliance and improve auditability.• Designed new PTO structure to resolve compliance issues and address concerns regarding cost and equality.• Developed and helped negotiate contracts on behalf of client.

Midwest’s largest casino and entertainment destination.• One of four casino officers, responsible for all aspects of Human Resources.• Directed and supported five managers and 20 staff.• Partnered with General Manager as liaison to Potawatomi Tribal government.• Consulted with Tribal government agencies to resolve human resources issues within their organizations.• Improved HR service efficiency by 37%, with each HR team member serving 100 employees vs. 73 the previous year.• Cut time to fill jobs by 34%; implemented internet-based staffing & assessment tools to identify key job success factors.• Improved applicant screening, job analysis and leadership development; turnover dropped from 187% to 51%.• Designed and implemented “HR Balanced Scorecard”, aligning HR planning & goals with business needs and strategy.

U.S. subsidiary of Canadian multinational metals producer, operator of the Northwest Arctic Native Association owned Red Dog Mine, world’s largest zinc mine (10% of world supply), with over $800 million annual revenue.• Hired on 2 ½ year contract to direct HR department and develop all Native Alaskan HR staff to assume leadership role.• Reduced absences by 19% and saved $800,000 in 1st year with "Pay / Time Off” plan that shaped attendance behavior.• Developed and managed $6M HR and camp management contract (food service, facilities mgmt & housekeeping) budget.• Enhanced benefit programs: diversified plans while containing costs; able to freeze employee premiums for 2 years.• Revised base and incentive pay plans; improved morale and retention while adding equity and market competitiveness.• Engineered successful union avoidance campaign against efforts of three locals; unions walked away without vote.

Native governed community college with over 600 students serving an 88,000 square mile remote Alaskan Arctic region. • Promoted from HR Director after 4 months to direct college administrative and financial affairs, manage foundation, and oversee HR, accounting, IT, facilities management, bookstore, food services and materials management departments.• Member of College President’s cabinet; leading five college directors and 40 classified staff employees.• Helped guide College through successful accreditation by the Northwest Commission on Colleges and Universities.• Developed and managed $14M budget, adding $3.7M in grants & contract funding while earning clean fiscal audits.• Served as College liaison with North Slope Borough Assembly and Mayor’• Lowered staff turnover by 35% by improving fit-to-job recruiting, performance management and supervisor training.