Full P&L responsibility for one of Authority Brands home services. Promoted from previous positions of RegionalManager and National Director of Operations, to VP - asked to direct strategy, planning and execution for $19 million businessproviding pet waste management service for homeowners and communities through 77 franchise territories and44 franchisees. Manage and lead 11 direct reports, including Operations Managers, Business Development andField Technicians. Oversee finance, marketing, HR, fleet vehicles, supply and overall franchise operations. Identify,onboard, develop, coach and support franchise owners. Oversaw growth of the business from $12.5 to $25+ million annual revenues over 5-year period, building onthe company’s record of multiple consecutive years of year-over-year comparable revenue gains Facilitated transition from owner/founder run business to purchase by national company, includingcommunication, retention of key staff and integration with new organization Planned and executed major technology projects including digital marketing platforms, SEO and datatracking, and development and migration to a custom designed Customer Relationship Management(CRM) Increased franchise owner survey results by 30% by identifying and addressing concerns, comprehensiveplanning and communication and streamlined operating proceduresDecreased employee turnover from 43% to 16% through enhanced recruiting, compensation,communication, organizational culture initiatives, deep analysis and beta testing, reducing labor expenses from 36% to 23.5% of revenue over 4-year period, driving profitability and staff retention

Oversee day-to-day company operations to include franchise territories & corporate units. Define and implement operations strategy, structure, and processes.Represent Brand on Authority Brands committees and strategic partnerships.Responsible to ensuring business plans and goals are set with onboarding Franchisees.Act as organizational representation for Discovery Days with potential Franchisees.FDD educated. Work directly with IFA on representation of Brand and increase personal leadership development. Manage the quarterly and annual budgeting process and P&L responsibilities.Monitor performance to proactively identify efficiency issues and propose solutions.Maintain a working knowledge of all phases of operations.Coordinate support to operations throughout the business.Interview, hire, train, and mentor the operations management team.Provide regular performance updates to the senior leadership team.Collaborate with Franchisees to develop business strategy, tactics and increase business.Integrate development of Franchisees throughout the US into Authority Brands and DoodyCalls culture.Responsible for development of training materials, execution of brand, consistency of financial expectations. Report directly to Brand President.Direct reports include Franchising Development, Corporate Operations, Business Development.

DIRECTOR | 2010 - 2015Selected to direct the $55 million strategic integration and merger of 41 Cost Plus World Market locations within the Bed Bath & Beyond brand in the Washington DC, New Jersey, Virginia, California, Pennsylvania, Florida, New York territories. Formulated project scope and objectives, timeline, and implementation strategies that utilized metrics and measurement tools to ensure that all deliverables fell within the applicable range and budget.DISTRICT MANAGER | 2005 – 2009, 2016Directed 34 managers and administrators at 13 store locations across Washington DC, Virginia, Maryland, New Jersey, New York, and Massachusetts. Managed $81 million of P&L that included labor costs, real estate, and inventory of goods. Evaluated overall territory performance by gathering, analyzing and interpreting data and metrics that led to training for distribution, visual merchandising, purchasing, operations, and retail departments. Consistently evaluated the efficiency of business procedures according to organizational sales goals and objectives.