• Network monitoring/management/troubleshooting, incident tracking, submit trouble tickets, track and provide updates to support SLA’s, storage and server hardware support, local help desk support• Apply OS patches, vulnerability reports using Security Center,• Help build out VDI infrastructure for Splunk and for the Security Operations Center

Instructed students to grasp the fundamentals of the A+ Exam• Give guidance through the troubleshooting and break-fix of PC’s, forming small networks, and configuring servers• Teach students the technologies of Windows 7, RAID technology, MS Server Technology and Virtualization

We provide Technology Solutions for small to medium sized businesses. Managed IT Services for a fixed cost.

Act as liaison between phone company Fonality and City of Roswell IT department• Ordered over 500 VOIP phones and the server controllers to be installed and programmed• Performed inventory of all phones and servers to make sure all user extensions matched with delivery list.• Configured the 4 servers that acts as controllers to feed all phones their IP address• Performed weekly calls to the VOIP vendor with City employees to go over specifics, technical issues, and documentation

Provide frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware and phone issues• Perform PC repairs, upgrades and reimaging• Setup new workstations and relocate existing ones• Utilize CHIPS ticketing system to manage inbound support requests• Occasionally work with Legal department to do data extraction on users PC• Perform data recovery in cases of hardware failures

• Responsible for imaging and configuring Stratus servers for the purpose of testing I/O cards• Develops and contributes to technical documentation and communication• Communicate with internal and external customers as primary customer interface• Proactively recommend improvements to better meet project requirements• Successfully completed a 4 phase multi million dollar project that spanned over 9 months, which was delivered on time and under expected budget• Set up SANs for Simulator Projects, setup virtual servers and administer S3000 Simulator functions utilizing Active Directory and some PowerShell scripting

Instructed students to grasp the fundamentals of the A+ exam and teach them the technologies of Microsoft XP, Windows 7, RAID technology, Server Technology, Network +, and prepare them for all exams that will lead up to the MCSE.• Monitored students on developing up a SAN and troubleshooting them• Give guidance through the troubleshooting and break-fix of PC’s, forming small networks, and configuring servers.• Served as local help desk for all of the campus troubleshooting and repairing PCs and printers for teachers and staff

Acquire, analyze, and install rack servers with various operating systems of Windows and Linux• Monitor day to day activity for customers and their networks.• Served as front line 24/7 support for clients throughout the world who own servers at our facility.• Assure adherence to operational SLA’s, work plans and requirements.• Act as 3rd party and internal application administration, upgrades, support, and troubleshooting.• Assist with Sago’s MS vertical as needed such as Exchange, CRM, and SharePoint.

Provided quality technical service to internal customers• Installed programs, troubleshoot, and diagnose software issue• Maximized delivery efficiencies to ensure lowest cost• Developed reports for monitoring of current sales and projected leads• Provided weekly analysis of sales center numbers to management

Temp Supervisor for the Atlanta Ford Assembly plant while the plant was closing down. Supervised fork lift drivers.Contract Supervisor at the full body assembly plant that housed 3,000+ employees with 2 shifts during a shut down period.• Supervised all certified equipment drivers, who maintained all stock for various areas of assembly throughout the plant• Interfaced with all employees to keep assembly lines at a constant flow while using TQM.