Larry Bailey Email & Phone Number

New Braunfels, Tx, Us

San Antonio, Texas, Us

San Antonio, Tx, Us

-Resolve escalation tickets submitted by team and end users via Freshdesk, email, chat, phone or walk-ups. -Administer O365, Azure, Endpoint, Freshdesk, Google, Apple Business Manager, Zoom, Adobe, Malwarebytes. -Plan and implement network configuration, Cisco Meraki switching, Ricoh printer setup, internet connectivity, etc; for all remote job site and field offices. -Server 2016 and 2019 management, write/manage GPO, LAPS rollout, security best practice implementation.

Atlanta, Georgia, Us

-Responsible for operational efficiency and maintenance of all computing hardware and software at three Central Texas call centers servicing over 900 end-users through Service Now ticketing. -Create and configure all new user domain accounts, all cloud software accounts, imaging via Microsoft Autopilot and issue all devices while also responsible for deprovisioning.-Troubleshoot network printers, Windows Applications, VDIs, SAP issues, internet access, network connectivity, Avaya softphone and desk phones, VPN connectivity, and domain access/permissions. -Create SOPs and conduct weekly training for junior level support staff.

Palestine, Texas, Us

−Prepare IETMs and technical documentation of procedures for aircraft maintenance, troubleshooting, fault isolation, checklists, technical specifications, and bulletins.−Conduct quality control of conversion of SGML to XML and related technical documentation submitted by remote teams prior to customer review.−Daily tasking of remote staff, correspondence with third-party vendors and conducted bi-weekly trainings for team members to ensure continuity.−Conduct on-boarding process to include issuing all resources, imaging devices, email configuration, SharePoint access, user permissions, Endpoint accounts and all related peripherals.

Stamford, Connecticut, Us

−Efficient technical support at the Enterprise level over the phone, email, chat or via support tickets. −Coordinate resolution efforts across multiple departments through utilization of detailed ticketing. −Effectively troubleshoot printers, email, a variety of network connectivity issues, execute software updates and update network documentation.−Develop long term creative solutions to LAN/WAN, DHCP, and DNS issues with clients of various skill levels. −Proactively monitor and maintain client Routers, Switches and Cable Modems for service level agreement adherence.

Redmond, Washington, Us

-Developed skills in server and cloud administration, including installation and configuration of Windows Server 2016. -Designed and implemented advanced server infrastructure through the utilization of virtualization with Hyper-V manager. -Implemented Microsoft Azure infrastructure solutions. -Implemented an Active Directory domain environment and deployed DNS, DHCP and IIS onto a server farm.

Washington, Dc, Us

-Planned, coordinated and implemented procedures for drug and alcohol screening programs for 1,200 plus employees. -Organized and conducted department level training for more than 20 co-workers using multiple media platforms as well as verbal presentation increasing material retention.-Processed the administrative intake of more than 2,000 new hires in 20% less time. -Managed departmental inventory, reducing waste and maximized use of personnel man-hours. -Safely executed over 50 court-martial evolutions between three departments 100% error free due to extreme attention to detail.

Bachelor Of Science - Bs, Network Engineering

Associate Of Science - As, Computer/Information Technology Administration And Management