Larry Baxter Jr is a Program Director at Genesys at Genesys. He possess expertise in quality assurance, call centers, process improvement, team management, quality management and 13 more skills. Colleagues describe him as "I have worked with Larry on about 20 client projects where he was the project manager and I was a designer and/or developer. Larry is outstandingly efficient and effective at getting things done well. He knows how to prioritize and gauge his communications with the client to say the right amount at the right time. In gathering and nailing down the project requirements, and dealing with any problematic spots, he is extraordinary. He builds the relationships to get the right resources, both in personnel and in written materials. He then teaches the solutions to the stakeholders with a uncommon lucidity. He has great perspective. If clients bring up something unreasonable or out of scope, he firmly and clearly deals with it, while keeping the business relationship pleasant and with good humor. Whenever other problems come up (whether a necessary scope creep, a timeline challenge, or a product limitation) to threaten a project's success in other ways, Larry's confident business sense gives the right amount of flexibility. Larry catalyzes the best work from his teammates. He knows exactly when to step in to keep things on track, and when not to. He supports his people respectfully and without over-promising things. When unforeseen blocks come up, he helps out with excellent analysis and advice behind the scenes. He creatively reuses knowledge gained from experience on other client projects, with deep context and awareness of technical architecture. Whenever I was assigned a project with Larry, I knew it would be smooth and enjoyable: in the best possible hands. "