Larry Bentz Email & Phone Number

Itasca, Il

Working side-by-side with some of the finest agents in Farmers, I was responsible for helping them take their agencies to the next level through better insurance product placement, property and casualty coverage training with their staff, and assessing and enhancing their overall business model practices. Together we closely examined and worked on several key factors: mission and vision statements, P/L and office budgeting, staffing and recruitment, sales and marketing strategies, tracking ROI, corporate branding, customer service and claims process and implementation, human resource issues, staff training and insurance licensing, goal setting, and overall operational efficiency. This role utilized the skills acquired in both claims and agency operations management and also provide me the opportunity to directly impact the continued growth and expansion of Farmers Insurance within the marketplace.

Itasca, Il

Lead recruiter for District Operations for Farmers Insurance - Itasca, IL.Successfully lead recruitment efforts that helped the District achieve Farmers most distinct operational excellence award - "President's Council 2012". Ran training classes on technology in the workplace, property and casualty policy and coverage training.Worked with new/existing agents on recruitment, staffing, and operational management issues.

Contracted to audit bodily injury settlements, property and casualty claims handling, litigation management, and data compliance for Liberty Mutual Insurance Company for both small and large historical losses.Provided managerial feedback and claim compliance review.

Managed a staff of up to 18 representatives responsible for the handling and processing of over 2500 insurance claims from a variety of insurance clients monthly. •Responsible for piloting several new key accounts from trial to the client acquisition stage - which included the development of process and procedures, auditing quality assurance standards, troubleshooting claim issues and reporting back to the client, and acting as a liaison between the client and their customers. •Developed training and procedures to improve vendor compliance/timing standards for estimate submission which resulted in increased staff productivity and reduced cycle times to our clients and policy holders.• Developed and suggested a concept that was implemented which consolidated the handling and workflow standards between our independent appraisal vendors and operations team to help minimize redundancies in their combined efforts ultimately enabling an increase of productivity in our own workforce and a reduction of external complaints from our vendors.

Operation Manager for AIG in the Chicago Area and Unit Manager in Virginia. • Responsible for the establishment of two localized customer service claims offices for American International Group in Chicago and assisted as a unit manager in the opening of several Virginia branch offices. • Implemented training and development procedures that helped both Chicago offices reach or exceed corporate goals within a 6 month period• Managed a staff of up to 25 employees including unit managers, field appraisers, auto and bodily injury claims representatives, litigation department and support staff. • Responsible for hiring, employee development, office management, budgetary and other operational functions

Responsible for the training, development and management of a team of up to 9 auto adjusters.•Managed the units handling of all aspects of auto damage claims from first notice of loss to conclusion. •Negotiated high value bodily injury claims and resolved any Virginia Department of Insurance inquiry. •Meet high levels of customer satisfaction standards and scored well on employee surveys during difficult corporate times.

Responsible for all aspects of auto claims handling- including initial investigation, property damage estimate, bodily injury evaluation and attorney negotiation.• Successfully completed advanced bodily injury evaluation and property damage assessment coursework.• Promoted from Claims Representative Trainee to Senior Field Representative within three years. • Achieved high standard of performance levels on both internal and external audit results for claims handling.

Bachelor Of Arts - Ba, Business Administration And Management, General

Communication, General