Larry Blair Email and Phone Number
pleasanton, california, united states
Larry Blair's Location
Nashville Metropolitan Area, United States
Larry Blair's Contact Details
Larry Blair work email
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Larry Blair personal email
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Larry Blair phone numbers
About Larry Blair
Trusted Consultant & Advisor ♦ Managed Service Programs ♦ Client Partnerships Vice President and Director of Professional Services with experience leading global and cross-functional teams to produce insightful, transformative, and strategic solutions for a diverse clientele in the technology space. Built world-class, customer-centric service organizations for nine companies, formed project management offices (PMOs) for multiple firms, and led the worldwide implementation of managed service programs for two multi-billion-dollar companies. Established best in class project management practices and operations. Expertise in project implementations, customer support, educational services, field enablement, and services / sales operations. Ability to forge enduring stakeholder relationships.Core Competencies ♦ Professional Services Management♦ Project / Program Management ♦ P&L Management♦ Sales Partner♦ Service Offering Development♦ Go-to-Market Strategies♦ Managed Services♦ Partner Programs ♦ Driving Customer Lifetime Value♦ Building High Achieving Teams♦ Customer Adoption & Expansion
Larry Blair's Current Company Details
Workday
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Vice President / Director Professional Services
pleasanton, california, united states
- Website:
- workday.com
- Employees:
- 13238
Larry Blair Work Experience Details
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Senior Engagement ManagerWorkday Jun 2019 - PresentLead Professional Services implementation teams for Workday’s Large Enterprise customers. Provide guidance and mentoring to Professional Services resources. Work with the client project manager to identify/resolve all issues that could impact project scope and/or timeframes. Present project status at Executive Steering Committee meetings. Ensure the client can serve as a reference upon completing their implementation.
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Global Practice Manager - PmoFinancialforce.Com Mar 2014 - Aug 2018Greater Nashville Area, TnLed the global project management office & co-managed the global software consulting practice team for a SaaS software business. Drove organizational effectiveness, transparency, & accountability as a key liaison with the global consulting leaders. Served as the expert on project management methodologies.Global PMOEstablished the strategy and drove the consistent execution of global consulting software product portfolio initiatives for SMB, mid-market, and enterprise clients. Championed project management best practices and methodologies. Strengthened PMO processes, governance, and tools and crafted an implementation methodology for each product.Global OperationsDirected the support for back-office operations including the professional services automation (PSA) system, Salesforce CRM, and other internal system and process improvements. Assisted practice leaders with forecasting, metrics, operational reporting, and time reporting compliance. Scaled the PSA and CRM systems and processes. Provided oversight and strategic direction as a member of the global professional services management team.Internal Process ImprovementPartnered with practice and consulting leaders to improve existing processes, systems, and tools leading to increased financial visibility and operational efficiency. Spearheaded collaboration, alignment, and cross-practice consistency. Collaborated with constituents to prioritize initiatives and internal projects based on business needs, resource capacity, risk exposure, and interdependencies.Engagement & Project ManagementDefined consulting services and project managed high profile, critical account software installations. Gathered customer requirements, prepared statements of work, and sold implementation services contracts. Managed project phases encompassing planning, requirements gathering, configuring, testing, implementing, adopting, and closing, meeting the promised time, quality, budget, and functionality commitments. -
Managing Director / Project ManagerRiveli Consulting Oct 2012 - Mar 2014Served as a trusted advisor and consultant assisting organizations in diagnosing current state and improving performance to achieve performance excellence. Delivered engaging strategies, optimized operations, and developed powerful service solutions resulting in a superior customer experience.• Provided a client with best practice improvement recommendations in key performance metrics and business processes by conducting a rapid, comprehensive assessment of the services organization. • Created a customer migration plan minimizing business disruption by project managing a worldwide business expansion establishing new legal entities in Europe and Asia / Pacific and resolving business issues related to SAP ERP implementation to support the newly created business units.• Project managed a global product price change and up-sell effort for the client’s main product line through strategic customizations of Salesforce.com.• Built a project plan to migrate from a direct sales B2B and B2C model to an eCommerce, web-based, all channel platform by writing the client’s business requirements document, evaluating eCommerce software providers, and selecting the eCommerce solution matched to the business needs. • Designed a service-oriented architecture linking the client’s disconnected systems and operations.
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Vp, Worldwide Sales Operations And EducationGood Technology Aug 2011 - Oct 2012Led a worldwide cross-functional sales operations team responsible for planning, budgeting, forecasting, performance measurement, sales and channel training, incentive compensation, and sales productivity.• Improved forecasting accuracy, simplified quoting, upgraded data cleansing, and enhanced custom reporting by designing major enhancements to Salesforce.com following Agile project principles.• Originated a custom product configurator (CPQ) for Salesforce.com by analyzing requirements, exploring the options of a Cloud approach, and designing the custom-built solution that met the requirements. • Enabled a precise quarter-end knowledge of the financial position by building a Salesforce.com to Oracle integration that delivered critical real time data of recognized revenue and in-process orders.• Expanded productivity, scalability, and quarter-end order throughput by defining repeatable processes and decentralizing the global sales operations function. -
Vp, Professional Services, Education And Customer SupportIntacct Corporation Apr 2010 - Sep 2011Executive team member and professional services leader accountable for P&L, delivery quality, organizational planning, hiring, staff development, engagement management, customer support / education, and cloud software implementations. • Established a PMO with consistent, repeatable SaaS project processes, standards, metrics, and reporting. • Enriched the customer experience by simplifying contracts, documents, presentations, the selling strategy, and by personally engaging with the client in the sales cycle to sell services.• Created innovative multi-tiered service implementation and training packages for direct and Partner consultants.• Created and implemented a services Partner program including the go-to-market plan, Partner training and certification, and a Partner support model. -
Managing Director / Project ManagerRiveli Consulting Jul 2006 - Apr 2010Served as a trusted advisor and consultant assisting organizations in diagnosing current state and improving performance to achieve performance excellence. Delivered engaging strategies, optimized operations, and developed powerful service solutions resulting in a superior customer experience.
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Sr Director, Worldwide Sales OperationsMercury Interactive (Acquired By Hewlett Packard) Jun 2005 - Jul 2006Directed the global expansion of a US based sales operations team to support sales for an $800 million software firm. Optimized a worldwide team of 21 sales operations staff into a consistent, streamlined, organization providing centralized proposal support, forecasting, pipeline analysis, sales policies and procedures, and performance reporting.• Transitioned three separate instances and versions of Siebel to a single consistent worldwide platform. • Led the implementation of compensation plans to the worldwide sales staff and arbitrated compensation disputes. -
Vp, Global Professional Services And Customer SupportConvergys (Formerly Digitalthink) Mar 2003 - Apr 2004San Francisco Bay AreaManaged and directed global Professional Services composed of 300 employees and 75 consultants responsible for the definition, creation and implementation of custom eLearning SaaS and On-Prem training software. Created a worldwide Program Management Office (PMO) to improve business performance, implement consistent business practices, define a uniform project methodology and drive continuous improvements of the Services business. Improved software development efficiency and increased customer satisfaction resulting from implementing productivity tools and streamlining the development process between the U.S. and India development teams.
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Vp, Worldwide Professional Services And EducationSaratoga Systems (Acquired By Cdc Software) Mar 2002 - Mar 2003Managed and directed worldwide Services delivery, Services sales and Educational Services of a $16 million CRM/SFA software company. Increased Professional Services revenue by 100% and overall profit margin by 25% by up-selling consulting services and optimizing staff utilization, including use of Partners and 3rd party integrators. Established a Program Management Office (PMO) and developed a uniform project methodology including planning, execution, monitoring and control, and deployment. Created consulting selling tools, presentations, proposals, SOWs, service delivery standards, acceptance definition, risk mitigation guidelines and project management guidelines. Sold consulting and negotiated consulting contracts for every Saratoga Systems' CRM implementation.
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Vp Worldwide Sales Operations, Sales Education And Marketing OperationsNortel Networks (Formerly Clarify, Inc.) Mar 1998 - Jul 2001Led three global departments and staff of 70 supporting a $300M software company with responsibility for establishing global Sales Operations, Sales Training, Partner Training, Inside Sales, and Lead Generation. Lowered Sales Rep attrition from 46% to 22% per year by implementing a balance program of sales education, sales support tools and building infrastructure to remove barriers to selling. -
Vp, Worldwide Professional Services Operations And EducationNortel Networks (Formerly Clarify, Inc.) Mar 1998 - Jul 2001Led global Professional Services Operations, Customer Training and Partner/Alliance development with a staff of 25 responsible for a global Program Management Office (PMO), employee and customer training and Channel Partner support. Responsible for business execution and customer satisfaction including management and attainment of consulting and education P&L, sales quotas, revenue quotas, forecast accuracy, budgeting, plus measurement and results reporting. Directed System Integrator and Channel Partner support programs, education programs and business development efforts resulting in $4 million in Channel Partner training revenue per year.
Larry Blair Skills
Enterprise Software
Saas
Crm
Cloud Computing
Professional Services
Salesforce.com
Strategy
Program Management
Cross Functional Team Leadership
Business Development
Management
Pre Sales
Sales Operations
Mobile Devices
Solution Selling
Leadership
Lead Generation
Sales Management
Consulting
Strategic Partnerships
Business Process Improvement
Vendor Management
Start Ups
Outsourcing
Project Management
Training
Sales Process
Product Management
Executive Management
Sales
Customer Satisfaction
Sales Enablement
P&l Management
Customer Support
Professional Services Operations
Services Sales
Services Marketing
Management Consulting
Managed Services
Professional Services Management
Sales Services
Partner Management
Paas
Pmo
Team Building
Forecasting
Business Alliances
Pmp
International Business
Software As A Service
Larry Blair Education Details
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Marketing, Finance -
La Sorbonne, Paris, FranceCcfs Certificate Of French Language And Civilization
Frequently Asked Questions about Larry Blair
What company does Larry Blair work for?
Larry Blair works for Workday
What is Larry Blair's role at the current company?
Larry Blair's current role is Vice President / Director Professional Services.
What is Larry Blair's email address?
Larry Blair's email address is lb****@****rce.com
What is Larry Blair's direct phone number?
Larry Blair's direct phone number is +192536*****
What schools did Larry Blair attend?
Larry Blair attended California State University-Long Beach - College Of Business Administration, La Sorbonne, Paris, France.
What skills is Larry Blair known for?
Larry Blair has skills like Enterprise Software, Saas, Crm, Cloud Computing, Professional Services, Salesforce.com, Strategy, Program Management, Cross Functional Team Leadership, Business Development, Management, Pre Sales.
Who are Larry Blair's colleagues?
Larry Blair's colleagues are Cian Keogh, Valerie Luchsinger, James Butler, Rebecca Ceel, Meena Kathiressun, Luc Celis, Kendall Stauffer.
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