• Provided server support for three ECU departments, totaling 23 servers ranging from Windows Server 2012 to Windows Server 2019. • Monitored Rapid7 for server vulnerabilities and applied appropriate patches and hotfixes.• Provided server access to multiple vendors using a variety of remote desktop software allowing them to install software patches and updates. • Established strong relationships with all vendors. • Engaged and communicated with vendors through phone and email when purchasing and troubleshooting new and existing software and hardware.• Provided hardware and software support for ECU Transit. This includes 34 staff computers and a fleet of 52 vehicles housing various forms of technology such as cellular modems, mobile computers, camera systems, and WiFi hotspots for passengers.• Created and organized multiple technology projects throughout multiple departments from server upgrades to hardware deployments.

Provides workstation support to over 300 users and 500 machines. This includes troubleshooting hardware, network connectivity issues, repairing software issues, and installing software that client requests. Imaged Microsoft Windows and Apple desktops with the images created by ECU. Involved in a wide variety of projects including a bus tracking and server system for ECU Transit, a new lighting system for Campus Recreation & Wellness, upgrading the broadcast machine for WZMB, and complete reload and upgrade of all Apple computers at Student Media.Manage the Admin Replacement Cycle for Student Affairs recommending which computers needed to be upgraded based on a 4 year warranty cycle. Kept up with an inventory system for departments that did not have one in place and made recommendations on replacing computers based off the computers age.Administrator for all of the Student Affairs PirateDrive. Added and removed users as requested by the departments. Created Excel spreadsheets detailing access to a departments PirateDrive.Setup, maintains, and repairs PCI computers for Campus Recreation & Wellness and the Central Ticketing Office.Makes recommendations on software for departments to use and has been involved in the planning and implementation of the software. Maintains close connections with software vendors which involve traveling to conferences and training.Works with multiple departments in ECU's centralized ITCS including Enterprise Applications and Networking.Maintains multiple servers for ECU Transit keeping them up to date with Windows Update.Hires, trains, and manages student workers who help manage the volume of tickets the department receives.

Provides technology support for library and academic clients. Evaluates hardware, software, and network connectivity needs and problems. Resolves or refers to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook computers, printers, and peripherals. Support also includes maintaining the library's public computers including the computer lab, classroom, and reference floor area. Maintains updated computer configurations by keeping images current for various configurations and creating base images for new computers.Provides professional level support for the library's equipment loan program. Ensures equipment is maintained for client checkout (imaging laptops upon return, handling warranty repairs/service as needed, etc). Maintains an effective inventory and checkout system for equipment and assesses the condition of equipment when the item is returned. Manages IT and AV projects involving DHS clients and departments. In addition to implementing new or upgraded technology these projects will involve guiding and educating clients within the strategic goals of ECU through hardware/software selections, compatibility issues, communications and networking, and related training/support services.Maintains Equipment and Software Inventory. Keeps a complete and accurate listing of all the equipment and software in the library.Backup administrator for SabaMeeting. Help clients with one on one training and troubleshooting issues connecting to meetings. Attend online meetings to make sure all software functions smoothly and answer any questions users may have.Manage day to day operations of the computer lab, providing assistance to lab assistants and helping patrons who require it.

Provide desktop support for over 600 users with the IT Support Division which is responsible for all technical support for computers, peripherals, applications and connectivityTroubleshooting hardware, software and operating system issues on site and using remote desktop softwareSupporting network printers, troubleshooting printing problems and perform maintenance on local and network printersEntering tickets into help desk management software such as HeatSupport Microsoft Office applications including Microsoft Outlook, Internet Explorer, Firefox, Safari, Windows XP, Vista and Macintosh operating systemsModify user accounts in Active Directory along with resetting users’ passwordsDetermine causes of error or system failures and apply corrective steps such as virus protection and eradicationEvaluate and recommend software/hardware packages for purchase, assist in acquisition of software/hardware and install software/hardwareDisposal of surplus hardware and softwareInstallation of CAT5 cabling, switches, hubs, routers and UPSsMaintenance of wireless access points and wireless issues for end users

Spoke with customers about computer problems and helped resolve them. Removed virus and spyware off of infected computers. Installed hardware and software. Troubleshoot hardware and software problems. Installed wireless and wired networks in clients homes.

Contacted customers and assisted them with purchasing computers and computer accessories.