Larry Carlin

Larry Carlin Email and Phone Number

Help Desk/Service Desk Manager
Larry Carlin's Location
Jackson Township, New Jersey, United States, United States
Larry Carlin's Contact Details

Larry Carlin work email

Larry Carlin personal email

About Larry Carlin

Certified, enthusiastic customer-centric, hands-on, multi-industry IT professional managing Client Services, Technical Support, Help Desk and Desktop Management experience. Highly communicative team leader who motivates and mentors people at all levels of technical expertise. Facilitates problem-solving teams that accurately assesses technical challenges and successfully transforms ideas into appropriate workable solutions. Monitors client activity and trends to proactively address issues prior to impacting client base. Responsible for providing technical support to end users, installing and maintaining computer hardware and software, network and remote connectivity.I have managed the deployment, monitoring, maintenance, development, upgrade, and support of all desktop support systems including PCs, operating systems, hardware, software, and peripherals. I am a Certifed Help Desk Manager.Specialties: I have worked in the following industries: Retail, Law, Finance and performed IT consulting. My skills are transferable to any industry.

Larry Carlin's Current Company Details

Help Desk/Service Desk Manager
Larry Carlin Work Experience Details
  • Vpi - Voice Print International
    Customer Support Manager
    Vpi - Voice Print International Feb 2012 - Jun 2012
    Camarillo, California, Us
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  • Vornado Realty Trust
    Technical Services Manager
    Vornado Realty Trust Apr 2010 - Sep 2011
    New York, New York, Us
    Manage Customer Service supporting client internationally
    View
  • Futterman Court Services
    Technical Support Manager
    Futterman Court Services Jan 2008 - Jul 2009
    Managed all Desktop issues and performed IT consulting advising senior management on how best to use technology to meet their business objectives. Worked closely with management to resolve issues.
  • Barnes & Noble College Booksellers
    Sr. Support Manager
    Barnes & Noble College Booksellers Apr 2005 - Oct 2007
    Basking Ridge, Nj, Us
    Responsible for managing the internal customer service environment which includes the coordination and management of Support Center/Help Desk, Desktop Services, POS and Asset Control. Manage the end user computing, Help Desk and Desktop Support, staff and ensure that end users are receiving the appropriate assistance. Responsible for overall customer satisfaction as related to IT support. Manage all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Desktop Support/Help Desk and POS functions. Participate in strategic projects that arise. Manage staff of 15 in multiple locations.
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  • Bolton Associates
    Consultant
    Bolton Associates Apr 2004 - Apr 2005
    Performed IT consulting for small businesses.
  • Fragomen, Del Rey, Bernsen & Loewy
    Help Desk /Desktop Support Manager
    Fragomen, Del Rey, Bernsen & Loewy May 1998 - Apr 2004
    New York, Ny, Us
    Managed Help Desk and Desktop Support for over 1500 users internationally in 15 offices in a Windows environment. Established Help Desk and Desktop goals while aligning them with the firm’s goals. Recommended application modifications to better support key processes and identified and pursued opportunities to change and improve operations. Planned and developed group’s goals and objectives. Worked closely with partners to determine short and long-term initiatives and goals. Managed staff of 10.
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Larry Carlin Skills

Customer Relations Budgeting Team Building Troubleshooting Customer Service Vendor Management Microsoft Office Word Problem Solving Microsoft Word Operating Systems Technical Support System Administration Customer Satisfaction Help Desk Support Business Analysis Management Project Planning Call Centers Budgets Program Management Access Microsoft Excel Account Management Leadership Windows Telecommunications Computer Hardware Analysis Team Leadership Contract Negotiation Negotiation Recruiting System Deployment Change Management Visio Project Management Outlook Process Improvement Inventory Management Networking Strategic Planning Software Installation Retail Software Documentation Coaching Disaster Recovery Hardware Training Cross Functional Team Leadership

Larry Carlin Education Details

  • Bradley University
    Bradley University
    Marketing
  • Baruch College
    Baruch College
    Management

Frequently Asked Questions about Larry Carlin

What is Larry Carlin's role at the current company?

Larry Carlin's current role is Help Desk/Service Desk Manager.

What is Larry Carlin's email address?

Larry Carlin's email address is lc****@****aol.com

What schools did Larry Carlin attend?

Larry Carlin attended Bradley University, Baruch College.

What skills is Larry Carlin known for?

Larry Carlin has skills like Customer Relations, Budgeting, Team Building, Troubleshooting, Customer Service, Vendor Management, Microsoft Office, Word, Problem Solving, Microsoft Word, Operating Systems, Technical Support.

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