Larry Chambers Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Developed a quality program that aligned with the department values and serves as a guideline to ensure consistency across all programs.
• Developed QA procedures and established quality assurance standards in order to clarify the quality objectives of the department.
• Facilitated different methods of training that includes one on one, small groups, and large groups to insure proper protocols were met.
• Monitors numerous programs to determine if they meet the performance management thresholds.
• Served as Project manager for multiple projects within Enterprise Risk Operation Center such as Copyright, Identity Theft, and Botnet.
• Created step by step Playbook for daily operations of overview of job task and activities for the Enterprise Risk Operation Center.

Charlotte, North Carolina Area

• Analyzed system vulnerabilities and collaborated with IT, residential and business teams to eliminate vulnerabilities in support of internal and external audits.
• Educated inquiries/calls from customers relating to security, fraud, abuse or legal matters pertaining copyright, cloned modems, botnets, high usage (Internet & Phone).
• Maintained the feedback loop mail server for network integrity.
• Compiled and analyzed statistical data from Risk Management Systems and Micro-strategy.

Charlotte, North Carolina Area

• Installed or serviced from the mainline to the customers’ equipment which included network interface units.
• Installed or serviced Metro Ethernet, Servers, and other network devices.
• Site Surveys prior to installations
• Consulted with customers on- site, encouraging them to upgrade equipment or service packages.
• Demonstrates proficiency in and working knowledge of areas of the installation and service function.
• Lead technician on team, assisting co-workers with escalations and troubleshooting complications.