Larry Chambers Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

• Developed a quality program that aligned with the department values and serves as a guideline to ensure consistency across all programs. • Developed QA procedures and established quality assurance standards in order to clarify the quality objectives of the department.• Facilitated different methods of training that includes one on one, small groups, and large groups to insure proper protocols were met.• Monitors numerous programs to determine if they meet the performance management thresholds. • Served as Project manager for multiple projects within Enterprise Risk Operation Center such as Copyright, Identity Theft, and Botnet.• Created step by step Playbook for daily operations of overview of job task and activities for the Enterprise Risk Operation Center.• Partnering with leaders to perform a needs assessment that identify skill gaps and development needs; designing and delivering training and development programs tailored to address those needs.• Established relevant metrics for all programs and development processes. • Maintained repository site via internal SharePoint for job aids, procedures and training documents.• Calibrates with various department leadership for any security policy and procedures changes that effected the Enterprise.

Charlotte, North Carolina Area

• Analyzed system vulnerabilities and collaborated with IT, residential and business teams to eliminate vulnerabilities in support of internal and external audits.• Educated inquiries/calls from customers relating to security, fraud, abuse or legal matters pertaining copyright, cloned modems, botnets, high usage (Internet & Phone).• Maintained the feedback loop mail server for network integrity. • Compiled and analyzed statistical data from Risk Management Systems and Micro-strategy.

Charlotte, North Carolina Area

• Installed or serviced from the mainline to the customers’ equipment which included network interface units.• Installed or serviced Metro Ethernet, Servers, and other network devices.• Site Surveys prior to installations • Consulted with customers on- site, encouraging them to upgrade equipment or service packages.• Demonstrates proficiency in and working knowledge of areas of the installation and service function.• Lead technician on team, assisting co-workers with escalations and troubleshooting complications.