Larry Chen work email
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Larry Chen personal email
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Global program management leader with 19 years experience at Google and Amazon (GCP, AWS and retail). Experienced in large-scale operation across supply chain, operation, cloud cost management, pricing, inventory management, process improvement, customer service and people management. Worked in 3 Amazon countries (US, UK, China) with extensive background partnering with international technical and none-technical stakeholders. Customer-centric leader with strong analytical skill and experienced working with complexity and ambiguity. Strong in building trust and establishing cross teams’ cooperation. Multi-language skill with professional English, native Chinese and Taiwanese. Business Environment: ◆ AWS, Cloud, GCP, Google Cloud ◆ Cloud Cost Management, Security, Privacy, AWS Cost, RDS, S3, EC2◆ Retail, e-Commerce, Grocery, Fresh, Books, Shoes, Zappos, ◆ B2B, B2C◆ Customer Experience ◆ Vendor Experience, ◆ International, Global ◆ US ◆ Asia (China, Japan, Singapore, India, Taiwan) ◆ EU (UK, Italy, Spain, France, Germany) ◆ Hire, Amazon Hiring Bar Raiser, Mentor, Leader ◆ Trust, Communication, Success, Operation Environment:◆ Software Development Life Cycle, Agile, Launch, Migration, ◆ Program Management, Technical Program Management ◆ Project Management◆ Inventory Management◆ Process Improvement ◆ People Management, Performance Management ◆ Supply chain, Operation, Inventory, Pricing, Customer Service ◆ Buying, Purchasing, Negotiation ◆ Revenue + Profitability + Cost + Operation + Efficiency + P&L + Optimization ◆ Scale, Expansion ◆ Mobile, Desktop, Website◆ Pilot, Launch, Expansion, Experiment◆ Analysis, Data, SQL, Database ◆ Vision, Strategy, Growth
Amazon
View- Website:
- amazon.com
- Employees:
- 734811
- Company phone:
- 916.253.7820
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Sr Manager, Amazon Project KuiperAmazonKirkland, Wa, Us
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Program Management Lead | Google CloudGoogle Jul 2022 - PresentMountain View, Ca, Us -
Senior Manager | Aws Technical Customer SupportAmazon Web Services (Aws) Jan 2021 - Jul 2022Seattle, Wa, Us◆ Manage a 200 people team to handle account security and billing related customers contacts by defining the team charter, setting target and managing performance. ◆ Manage the team that owns global executive escalation cases from company CEO (Jeff Bezos and Andy Jassy), Senior VPs and VPs. -
Principal Program Manager | Aws Customer SupportAmazon Web Services (Aws) May 2018 - Dec 2020Seattle, Wa, Us◆ Managed AWS global refund budget and has direct an impact to AWS top-line and bottom line by evaluating customer experience and proposed a new refund policy that applies to all AWS customers. ◆ Identified critical opportunity and influenced AWS product design on customer billing experience that impacts all new AWS customers worldwide.
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Senior Manager | Amazon FreshAmazon Feb 2016 - May 2018Seattle, Wa, UsManaged the technical expansion team to launch Amazon Fresh in US, UK, Japan and Germany. ◆ Managed a team of Technical Program Managers (TPM) and Product Managers Tech (PMT) to plan, build, and coordinate among 50+ technical teams for Amazon Fresh’s international and US expansion. Successfully launched Amazon Fresh to 3 countries and 15 US cities within 18 months. ◆ Created Amazon Fresh International Expansion Program including vision setting, strategy planning, and team management. ◆ Led Amazon Fresh’s technical migration from the old technical platform to a new platform on Amazon.com.◆ www.amazon.com/fresh
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Principal Program Manager | Amazon Vendor ExperienceAmazon Nov 2014 - Feb 2016Seattle, Wa, UsLed programs/projects to identify opportunity and optimize Amazon’s worldwide vendor experience. ◆ Developed roadmap, defined growth opportunity and aligned business goals for the Inventory Sharing program between Amazon.com and Zappos.com. ◆ Led a team of Technical Writers in five countries (US, Japan, Ireland, Luxembourg, China) to provide Amazon worldwide retail training, vendors training, vendor facing help content and communication.◆ vendorcentral.amazon.com
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Senior Manager | Amazon ChinaAmazon Mar 2012 - Nov 2014Seattle, Wa, UsLed the Buying Operations team to improve Amazon China retail productivity. ◆ Led a team of Program Managers and contractors to improve Vendor Managers, Site Merchandisers, Instock Managers productivity. Initiated processes for Vendor lead-generation, Vendor onboarding, and mass Vendor management◆ Initiated the Buying Operations team including vision setting, future planning and team management. ◆ www.amazon.cn
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Senior Vendor Operations Manager | Amazon ChinaAmazon Nov 2010 - Sep 2012Seattle, Wa, Us◆ Led initiatives to reduce vendor product delivery lead time.◆ www.amazon.cn
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Senior Instock Manager | Amazon UkAmazon Feb 2006 - Nov 2010Seattle, Wa, Us◆ Managed purchasing and inventory forecasting across key book vendors, wholesalers and distributors. ◆ Managed Amazon books category inbound forecasting and fulfillment center capacity◆ amazon.co.uk/books
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Instock Manager (Control Buyer) | Amazon UkAmazon Feb 2004 - Feb 2006Seattle, Wa, Us◆ Managed inventory and financial plan for Consumer Electronics/Portable Electronic (including iPod and iPod mini), Phones, Home Entertainment, and PDS. ◆ Managed vendor relationship for both direct vendors and wholesalers (covering brands across Apple, Sony, Samsung, Philips, Creative and Ingram Micro).
Larry Chen Skills
Larry Chen Education Details
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Imperial College LondonInternational Business -
The Chartered Institute Of Management AccountantsManagement Accounting
Frequently Asked Questions about Larry Chen
What company does Larry Chen work for?
Larry Chen works for Amazon
What is Larry Chen's role at the current company?
Larry Chen's current role is Sr Manager, Amazon Project kuiper.
What is Larry Chen's email address?
Larry Chen's email address is yi****@****ail.com
What schools did Larry Chen attend?
Larry Chen attended Imperial College London, The Chartered Institute Of Management Accountants.
What skills is Larry Chen known for?
Larry Chen has skills like Management Accounting, Project Management, Training And Development, Supply Chain Management, Forecasting, Retail, Inventory Management, Vendor Relations, Buying, E Commerce, Operational Excellence, Strategic Thinking.
Who are Larry Chen's colleagues?
Larry Chen's colleagues are Udaya Kumar, Ashok Arora, David Garner Jr, Mir Sahil, Mohammed Acf, Ryan Bailey, Gareth Redfern.
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