Larry Foster Email & Phone Number

Greensboro, North Carolina, Us

MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) utility billing solution. We offer both subscription and flexible managed service solutions for public and private municipalities, homeowner associations, and property management groups. We provide an affordable solutions that automate our clients’ back-office billing operations combined with the assurance that our resilient cloud platform is always available anytime and anyplace. We are experts in managing the extraction, transformation, and loading (ETL) of historical data to help modernize your billing activities through a seamless integration experience. We are also devoted to the success of our clients through implementation and beyond. We are proud to provide a dedicated client success team expert for every MuniBilling customer. MuniBilling supports a full spectrum of integrations to accounting packages, smart meter systems, service desk management systems, third-party printing services, and payment systems.

Greensboro, North Carolina, Us

Charlotte, North Carolina, Us

► Lead the lifecycle of solution delivery from ideation through development for the Software & Hardware Developers, Dev/Ops, Product Management, and Quality Assurance teams.► Established a unified product strategy and roadmap(s) to evolve disparate and inefficient distributed monolithic products into a cohesive three-tier microservice architecture.► Implemented C4 Notation and Bounded Context Canvas (BCC) to facilitate architectural transformation from monolithic to Domain Driven Design (DDD) microservice architecture (MSA).► Turned around the morale and productivity of the development team by eliminating overhead waste, instituting onboard training, and organizing delivery around a Lean CI/CD Agile framework.► Instituted a quality improvement and Dev/Ops programs that eliminated the adverse boomerang effect of post-delivery incidents that were crippling productivity and destroying client satisfaction.► Championed the redesign and deployment of a new powerful Edge SBC product to choreograph the asynchronous events of the IIoT devices (e.g., gates, cameras, radars, RFID, etc.) to control an automated gate queuing system.► Directed the research and architecture activities to establish a new event-based microservice platform to replace a tightly-coupled suite of four disparate monolithic products. ► Supervised the successful delivery of all EOY deliverables to achieve 17% CAGR and improve EBITDA by 15%.

Appointed to progress company vision and solution portfolio strategy. ► Improved portfolio of products with via innovations and creating new suite of business intelligence applications.►Streamlined solution development lifecycle from assessment of problems to deployment of changes by implementing an efficient disciplined agile lifecycle that delivered value to stakeholders in shorter timeframes.►Implemented a structured DevOps Kanban operating framework to rapidly gather requirements, create and enhance BI applications - streamlining development and reducing the time from ideation to acceptance. ►Enhanced market recognition by authoring blogs, whitepapers, presenting to industry analysts and several refereed conferences to increase company visibility and thought leadership credentials.

Selected to lead and revitalize two underperforming business units. ►Fostered strategic partner relationships with the creation of a new channel account management program.►Spearheaded a new Customer Experience (CX) program based upon Net Promoter Score (NPS) metrics and nine voice of customer (VoC) measurements to identify “what” and “why” and prioritize improvements by touchpoint. ►Realized 100% of corporate profitability by employing performance-improvement and revenue-growth strategies underpinned by Lean methodologies including SDP, LDM, Gemba, Kaizens and RCA countermeasures. ►Achieved compound annual growth rate, (CAGR) of 10%, overcoming the previous -11% CAGR rate.

Assigned to envision and implement post-merger unified product platform strategy and marketing program. ► Standardized CX, UX, website, messaging, branding, and go-to-market positioning for solution portfolio. ► Unified new product management program via institutionalizing collaborative roles and responsibilities aligned to pragmatic marketing and agile/scrum frameworks. ► Established an API web service-based PaaS product strategy to support an extendable and flexible cloud platform. ► Instituted an agile design thinking approach via integrating lean methodologies such as lean startup, business model canvas (BMC) and value proposition design (VPD) to validate solutions and quickly iterate prototypes. Calero is a leading global industry solution provider in Information & Communication Technology (ICT) solution offerings to help IT organizations manage and optimize the lifecycle of their investments in physical assets, cloud and communication digital services.

Promoted to lead wholly owned software business unit of F500 parent company.► Achieved 300% growth in annual recurring subscription revenue, improved gross margins by 15%, and achieved a 20% reduction in operating expenses by reengineering every aspect of business.► Managed the acquisition and integration of a top competitor, transforming disparate solutions into a robust, SaaS-based platform and leading managed service solution provider. ► Orchestrated smooth integration of acquired company while preserving over 98% of the existing client base.► Led the transformation of software development lifecycle (SDLC) from traditional waterfall to agile.

Promoted to lead all service delivery and support functions including consulting, customer support, and engineering. ► Streamlined processes including optimizing implementation methodologies and creating efficient procedures for customer support, software development and product launch. ► Propelled company into a position as a respected leading innovative solution provider by establishing referenceable credentials with marque clients and industry analysts.► Founded an annual customer user conference, driving it to grow into the industry’s largest customer event.► Established a customer advisory board fostering a successful collaboration forum with client stakeholders.

Promoted to lead support and delivery teams and transform business strategy into a client-focused operating culture.► Facilitated the role of Subject Matter Expert, (SME) lending valuable support to complex sales and consulting engagements, resulting in more substantial profitable revenue, upsells and retention.► Standardized implementation methodologies, adopting PMI-based delivery and performance measurements.► Established a continuity lifecycle between pre-sales proposal through implementation and production cutover.► Improved software implementation service team representing 5% of revenue with zero profitability into a strategic value-added consulting program supporting 25% of company revenue generating substantially greater profits.

Hired to lead complex and customized implementations of enterprise‐class software for new markets.► Created a successful client training, employee onboarding and user proficiency assessment program.► Progressed consulting program through rapid-growth period of pre‐2000 software technology conversions. ► Successfully managed several simultaneous complex software implementations, requiring enterprise-wide collaboration across both client and corporate stakeholders.

Edwardsville, Illinois, Us

Hired to lead Network, System & Database Administrators, Engineering and Customer Support teams. ► Developed and mentored high-performance cross-functional teams by creating a client-focused culture. ► Designed and deployed a new integrated multi‐campus voice, video and data network supporting 3000 phones and >7000 network connections.► Achieved over $2M+ savings by resolving fraudulent use and replacing an ineffective billing and ICT lifecycle management system.

Bachelor Of Science - Bs, Electrical Engineering

Master Of Science - Ms, Electrical Engineering